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A Newbie to Luminate
Updated June 20, 2017

A Newbie to Luminate

Diane Frick | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Luminate TeamRaiser

Overall Satisfaction with Luminate

We are using the TeamRaiser module of Luminate. We purchased Luminate in December 2016 and we are still in the process of implementing the software. We did use TeamRaiser for our second annual giving day which was held on February 23, 2017. The results were very successful and the alumni were much more engaged in the process because of the features of TeamRaiser - the team competition, the scrolling donor honor roll, etc. We will be using TeamRaiser for a variety of fundraising initiatives across campus. It provides a crowdfunding software solution for the campus.
  • TeamRaiser is flexible. We are setting TeamRaiser up in a matrix format for our Reunion Class Challenge. We are using TeamRaiser for a fundraising initiative for our men's and women's rugby teams with individual pages for each rugby player. And we used TeamRaiser for our second annual one-day of giving.
  • The donation process is very simple and straightforward for donors.
  • I am still very new to Luminate and TeamRaiser so I am still learning where to find things, i.e., is it in PageBuilder or TeamRaiser?
TeamRaiser was definitely built to accommodate run, walk, bike type fundraising events and the "team" terminology is pervasive. In the beginning, it was a struggle for some of our users to see how TeamRaiser would fit into our fundraising initiatives. They had a hard time overcoming the "team" concept.

Luminate Support

All of our needs have been met quickly and professionally. I have been able to place a phone call and quickly get to a technician that was able to resolve our issue within 10 or 15 minutes. I have also submitted a case through email and that worked very well also.