Luminate has improved our efficiency and increased fundraising revenue
Updated June 21, 2017

Luminate has improved our efficiency and increased fundraising revenue

Veronica Medina Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Luminate Online

Overall Satisfaction with Luminate

We use Luminate Online for email marketing, event, donation and content management. We also use their RELO product which transfers the data collected in Luminate over to our offline database, Raiser's Edge. Luminate is used across the whole organization. It allows us to communicate with donors and prospective donors (communications/marketing), manage transactions (fundraising/marketing), and cultivation/stewardship (fundraising). Luminate is a good tool to help manage mulit-channel fundraising/marketing campaigns.
  • I'm really enjoying the dashboards in the new Luminate Beta.
  • I think Luminate does an excellent job in the data/metrics collected around email marketing that have helped us to identify messaging that has worked, what hasn't, etc.
  • Somewhat easy process of setting up donation forms.
  • Events module is clunky and not the best as far as user experience [goes].
  • The query tool is also not intuitive or user friendly. Neither is the Report Writer tool.
  • Too much coding required to get emails to look good. I'm looking forward to the new tool in the next gen release.
PageBuilder - not so great as far as a website management tools go.
Any organization that collects donations online, email registrations, and does email marketing should have Luminate. Likewise, organizatons also do a lot of special events and this tool is lacking. LO should invest some resources in improving the Events module.

Luminate Support