ManageEngine Endpoint Central Review
July 15, 2025

ManageEngine Endpoint Central Review

Adam Bandarkar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ManageEngine Endpoint Central

I use ManageEngine Endpoint Central for multiple reasons in my organisation. Some examples are: software deployment, troubleshooting support and real time insights/reporting on our devices. Previously, when supporting our customers, this was a challenge as we had to use multiple tools and applications which was time consuming and difficult. ManageEngine Endpoint Central has resolved this by giving us all the tools we need such as remote control and troubleshooting features, all in one centralised area. Overall this has really improved our customer service.

Pros

  • It provides a professional remote control feature that allows you to connect to devices and remotely support. This also includes useful features such as: being able to screen record or use command prompt all within the same session.
  • The software deployment feature is seamless and provides silent installing which means user's dont require any significant downtime. This along with being able to do this via groups makes it very easy to push out any software that is needed and saves us a lot of time.
  • ManageEngine Endpoint Central allows us to maintain and manage our stock of mobile devices/phones with ease. Being able to push apps all from one central area makes its very useful when apps are missing from devices. The security features are also extremely helpful. Being able to remotely lock a device if it's lost and needs to be found makes sure it's secure during this period of time. But also, if it cant be found, the remote wipe feature means all customer data is completely wiped and protected from exposure.

Cons

  • When I first started using ManageEngine Endpoint Central, the UI felt very complicated and cluttered up, which means as a new user, it took a lot of time to get used to using it and knowing where certain features are. This was also because specific features aren't obvious to the user, it can take time to find them through multiple routes.
  • When pushing out specifc software to a large number of endpoint devices such as 1500 in my organisation, the deployment fails a lot more meaning some devices dont receive the software and this has to be done manually for them. This can take a lot of time.
  • When an issue is reported about ManageEngine Endpoint Central, for example it constantly crashing when being heavily used. The support was delayed and it took a lot of time for first line support to address the issue and escalate it.
  • We have been able resolve and complete any requests which include things like software deployment or issues that include troubleshooting, much faster and more efficiently. This has had a sharp decrease in our response times and also time it takes to complete these requests or incidents.
  • The mobile device management features have allowed us to be able to have a much tighter grip on security. This means we have dramtically decreased our device vulnerabilities and risk of data breaches. This has saved us lots of time and money.
  • The remote features that are available have helped a lot with user's being able to work remotely and allow our organisation to sustain hybrid work. It means user's can still be as productive and IT support is as efficient no matter where the user is working.
I believe the overall features and what ManageEngine Endpoint Central offers our organisation in terms of supporting our users and our devices, is very positive. It has had a dramatic impact on how IT support the business when it comes to being more sustainable, efficient and consistent. However, I'd say the actual usability of the interface is what lets us down. Especially for those who are newer and want to learn to get used to using it. It's much harder to find their way around things.

Do you think ManageEngine Endpoint Central delivers good value for the price?

Yes

Are you happy with ManageEngine Endpoint Central's feature set?

Yes

Did ManageEngine Endpoint Central live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ManageEngine Endpoint Central go as expected?

Yes

Would you buy ManageEngine Endpoint Central again?

Yes

ManageEngine Endpoint Central was well suited, when we had multiple mobile devices that had been stolen from members of our organisation. We were able to use it to protect customer data and wipe the devices before it got exposed to anyone. One scenario where it wasn't the best suited, was when as an organisation we pushed out a new software application for all endpoints. As we have a large number of endpoints, ManageEngine Endpoint Central struggled with this and didn't manage to install it on some devices. This caused an issue especially as some devices belonged to more senior important members who really needed the application.

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