Considering Microsoft Dynamics for your distribution business?
Brad Price | TrustRadius Reviewer
May 18, 2015

Considering Microsoft Dynamics for your distribution business?

Score 7 out of 10
Vetted Review
Verified User
Review Source

Software Version

GP2010

Modules Used

  • GL
  • accounts payable

Overall Satisfaction with Microsoft Dynamics GP

It is used for GL and AR & AP. A third party module is used for advanced planning and inventory management.
  • Simplicity of exporting smartlists directly to Excel in order to quickly analyze data
  • Ability to quickly import large journal entries as well as other data using integration manager
  • Printable manuals make it easy when you want to look for how to do something specific
  • Reporting and the ability to export reports to Excel; like a historical AP or AR aging; inventory reports
  • Regarding inventory management GP is only adequate to support a distribution type of business or the most basic high level manufacturing
  • It cannot be used in an advanced manufacturing environment; our company currently uses a third party inventory and planning module and will be searching for a replacement; as controller of the company I cannot defend the opinions from our Operations group that GP cannot handle our business without requiring a third party interface
  • It's a good basic easy to use software and we are pushing it to our Hong Kong and China business units (the entities that don't have advanced manufacturing)
  • oracle,QuickBooks Premier
Microsoft Dynamics is a good, easy to use product for entities that do not have advanced manufacturing.
If I were to go into a distribution or service type business I would highly recommend it.
If I were to go into an advanced manufacturing environment I would not consider GP.
Microsoft Dynamics GP is very well suited for distribution but it cannot be a solution for complex manufacturing.

Microsoft Dynamics GP Support

The rating is directed to the thrid party serive provider that we use. I do not now how good the Microsoft direct support is.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Immediate help available
Support understands my problem
Quick Initial Response
None
No - The key to support for GP is having a good third party Microsoft Certified firm. I do not deal with Microsoft support directly. I have a great third party firm that I use for my support needs which is fantastic. Without this thrid party not sure where I would be.
There are many times where our third party service provider has provided exceptional support.