Considering Microsoft Dynamics for your distribution business?
Brad Price | TrustRadius Reviewer
May 18, 2015

Considering Microsoft Dynamics for your distribution business?

Score 7 out of 10
Vetted Review
Verified User
Review Source

Software Version


Modules Used

  • GL
  • accounts payable

Overall Satisfaction with Microsoft Dynamics GP

It is used for GL and AR & AP. A third party module is used for advanced planning and inventory management.
  • Simplicity of exporting smartlists directly to Excel in order to quickly analyze data
  • Ability to quickly import large journal entries as well as other data using integration manager
  • Printable manuals make it easy when you want to look for how to do something specific
  • Reporting and the ability to export reports to Excel; like a historical AP or AR aging; inventory reports
  • Regarding inventory management GP is only adequate to support a distribution type of business or the most basic high level manufacturing
  • It cannot be used in an advanced manufacturing environment; our company currently uses a third party inventory and planning module and will be searching for a replacement; as controller of the company I cannot defend the opinions from our Operations group that GP cannot handle our business without requiring a third party interface
  • It's a good basic easy to use software and we are pushing it to our Hong Kong and China business units (the entities that don't have advanced manufacturing)
  • oracle,QuickBooks Premier
Microsoft Dynamics is a good, easy to use product for entities that do not have advanced manufacturing.
If I were to go into a distribution or service type business I would highly recommend it.
If I were to go into an advanced manufacturing environment I would not consider GP.
Microsoft Dynamics GP is very well suited for distribution but it cannot be a solution for complex manufacturing.

Microsoft Dynamics GP Support

The rating is directed to the thrid party serive provider that we use. I do not now how good the Microsoft direct support is.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Immediate help available
Support understands my problem
Quick Initial Response
No - The key to support for GP is having a good third party Microsoft Certified firm. I do not deal with Microsoft support directly. I have a great third party firm that I use for my support needs which is fantastic. Without this thrid party not sure where I would be.
There are many times where our third party service provider has provided exceptional support.