Dynamics SL
July 05, 2014

Dynamics SL

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Review Source

Software Version

SL2011

Modules Used

  • GL,AP,AR,CA,OM,PO,INV,PA

Overall Satisfaction with Microsoft Dynamics SL

We are resellers and consultants for Dynamics SL. We support clients in the Professional Services, Bio-Pharma, Insurance, Distribution, Financial Services and Manufacturing industries. Dynamics SL provides Middle Market companies a scalable ERP system that is easy to customize. It's flexibility allows companies numerous options to configure to system to their needs and reporting requirements.
  • General ledger allows users great flexibility to define the subaccounts. This allows information to be tracked & reported in a variety of ways depending on the needs of the organization. the subaccounts could be used to track departments, regions, locations, etc.
  • Dynamics Sl has a strong and flexible Project Accounting system that integrates with the Financial Accounting system
  • Dynamics SL is easy to customize allowing for integrations with other systems
  • Dynamics SL uses industry standard SSRS and Crystal Reports for reports
  • Dynamics SL accepts transactions entered in foreign currencies. The system automatically convents these transactions into the reporting currency. Currency gains & losses are automatically calculated by the system.
  • Dynamics SL supports multi-company environments. The system will automatically calculate the due-to - due-from entries and post to the appropriate entity
  • The Cash manager account reconciliation process is very cumbersome.
  • General Ledger transaction drill down should expand to all modules. Currently it is available to only AP and AR.
  • Purchase order Receipt batch numbers must be consistent between General Ledger in Inventory. Assigning two different batch numbers to the same transaction is ridiculous. Microsoft took the easy way out of this issue creating a tracking nightmare for purchase receipts
  • n/a, we are resellers
QuickBooks is a good entry point software. Dynamics is the next logical progression in a company's growth. Dynamics SL will allow for rapid growth and provide the necessary controls that QuickBooks is lacking.
It is a well established erp system supported by Microsoft. Microsoft is constantly looking to improve the product.
It is well suited for general accounting. It is well suited for clients that need flexibility. It is well suited for growth.

Microsoft Dynamics SL Implementation

There must be a strong user acceptance testing. The key work processes have to be identified.
  • Professional services company
ACG. Implementing any of the middle market erp systems is a mistake and will end up costing the company more in the long run.
Yes - 

Discovery - identify the current work flows and needs for improvements. Gap Analysis.

Test environment - This may be used for a proof of concept and key user testing/training. Data migration testing would be do at this time.

User training

Production install - This would include the data migration from the existing system

The implementation may be broken down into phases depending on the size of the client, the complexity of their existing system, the need to integrate with outside systems and the introduction of new customizations

Change management was a big part of the implementation and was well-handled - The better the client participation is in the early phases of the engagement, the lower the amount system changes later in the implementation
  • Gap Analysis
  • User training and participation in the UAT
  • User acceptance of the new software

Microsoft Dynamics SL Support

Many times support will tell you that your issue is an identified bug and will be scheduled in the future to be fixed in a future release.

The knowledgebase has gotten worse in recent years and much more difficult to use. many times you can't find the error during the search

ProsCons
Good followup
Support understands my problem
Slow Resolution
Escalation required
Difficult to get immediate help
Slow Initial Response
No - Clients are already forced to pay at least 18% of the list price of the software for annual maintenance
Yes - Absolutely not. The stock answer is always that it is a minor bug that will be addressed at some unknown time in the future. I am never notified if it is ever addressed. I am told to just keep checking back to their knowledgebase for an update
No, unfortunately I can not. Many times you have to push the representative to acknowledge that it is a problem with the product.