Item: Microsoft Teams
Rating: 9
Author: Edwin Yip

Use Cases and Deployment Scope

Microsoft Teams is being used by our entire organization currently. We had used Skype for Business for quite a few years which solved our challenges but after the migration to Microsoft Teams, it's hard to envision a typical work day without this vital software. We use Microsoft Teams for everything from user-to-user chat, video calls & meetings, calendar updates, file sharing for teams, and also as way to collaborate.

Pros and Cons

Excellent user interface
Speedy, no latency issues
One stop shop for all things collaboration related

Bluetooth/headset compatibility is a huge issue that could be added
Sometimes video calls drop on Teams

Most Important Features

Collaboration via text, video, or team call
Simplistic, efficient file-sharing
Calendar connected to Outlook

Return on Investment

Makes it super simple for us to collaborate, leaving us more time to spend on getting work done instead of worrying about the tools we use
More time saved with Teams is more time being efficient with the work day hours

Alternatives Considered

Skype for Business (formerly Lync) and now part of Microsoft Teams

Well, Skype for Business is basically an older version of Microsoft Teams. With that being said, I used to be upset at the transition from Skype for Business to Microsoft Teams because of learning a new product. Now that I've been using Microsoft Teams for 2 years, I don't know how I would have lived without it in hindsight. I would say Teams just does such an excellent job in terms of additional functionality and features compared to Skype for Business. The difference/contest is a no-brainer in this instance between Skype for Business & Microsoft Teams.

Key Insights

Do you think Microsoft Teams delivers good value for the price?

Yes

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

Yes

Did implementation of Microsoft Teams go as expected?

Yes

Would you buy Microsoft Teams again?

Yes

Likelihood to Recommend

Microsoft Teams is well suited in any capacity when it comes to collaborating with your teammates or fellow employees. We use it all the time for our team calls, or to communicate to each other via text. I would say that Teams is an important piece of software that can be used in all different sized companies, whether they are SMB customers, or all the way up to your large-scale Enterprises. The only issue I have with Teams is that it doesnt seem to have built-in support for Bluetooth devices such as my Plantronics headsets.

Used to be a skeptical user, now I've been converted to a full believer given the functionality & features of Microsoft Teams

Overall Satisfaction with Microsoft Teams