Good Times with MindTouch
Updated July 25, 2017

Good Times with MindTouch

Amber Gabranski | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

MindTouch Responsive

Overall Satisfaction with MindTouch

MindTouch is being used as a knowledge hub. We will have instructions on how to use our software for our clients. We have subject matter experts (trainers) that are responsible for creation of content. I am responsible for distribution and putting the content into MindTouch. The content will be used by employees and customers. MindTouch creates the ability for us to display our content in one ordered place.
  • MindTouch allows me to move content around and reorganize quickly without having to re-edit material.
  • MindTouch allows me to add in material quickly and efficiently without much thought.
  • MindTouch allows our clients to view instructions in an efficient manner.
  • The team is amazing. I've had so many questions during this onboarding process and I can say they have all been answered quickly and efficiently. I couldn't ask for a better team to help me in this process.
  • I believe MindTouch could use better instructions and onboarding. There was so much infromation, sometimes I just wasn't sure what to do with it all. I kind of felt that I was thrown to the dogs after I watched the three intro webinars only because I wasn't sure what I needed to do next. I felt they had terrific assistance from the team with answering any questions in this between time, however I would have liked something in my hands like a checkoff list that says I need to do this, this is coming up etc. I'm a process person, so I just like to see what is coming up.
  • I would like to see a process in which I need to take to create the best online web knowledge base.
  • We have not gotten here yet. We are still in the initial starting phase.
I've used Zendesk. It was great but didn't have the capabilities that MindTouch does.
I think MindTouch can be used for a variety of things and can be organized in so many ways that I don't see right now that it can't be used for a specific situation. I think its all the way you display it. It's so very universal.