MindTouch cleaned up our documentation nightmare!
February 09, 2016

MindTouch cleaned up our documentation nightmare!

Paul Herzog | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

MindTouch Responsive

Overall Satisfaction with MindTouch

We are currently use MindTouch to house internal process documentation, external facing content for third party affiliates, and customer facing content as well. We have draft contributors set up on each internal team responsible for content creation. MindTouch is a great place to store all of our internal processes to ensure they aren't spread across emails and multiple cloud drives.

Pros

  • User friendly
  • Custom branding to match our corporate site
  • Search functionality is excellent
  • Content feedback and content analytics helpful for ensuring quality content

Cons

  • Tables are static and can be tricky
  • Faster operational cycle times
  • Quicker ramp up period for new hires
Much more user friendly. Better search. MindTouch contains built in content analysis. Customer support and onboarding from MindTouch far exceeds SharePoint.
MindTouch is well suited to replace emails for sharing process documentation, job aides, etc., as you are able to version track and ensure that employees are getting the most up to date information.

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