Improved ability to facilitate workshops and get to the root cause of problems for the online/hybrid working world
September 01, 2023

Improved ability to facilitate workshops and get to the root cause of problems for the online/hybrid working world

Emma Scott | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We use Miro for diagnostic and problem solving work as part of our quality improvement projects. This includes process and pathway mapping, brainstorming and ideas generation workshops, creating fishbone diagrams for root cause analysis, and developing driver diagrams and logic models.

Pros

  • Ease of use
  • Useful templates
  • process mapping

Cons

  • the connecting arrows and size of arrow heads are quite thin and small, and sometimes would be good to be able to make these larger or thicker
  • there is no line function - i have to make a thin rectangle sometimes to create lines
  • some boxes (especially thin rectangles as above) are hard to pick up or extend without zooming in massively
  • Enabled us to continue our approach and workshops online during and following the pandemic, changing the way we work
  • improved efficiency - no longer need to write up results of in-person process mapping etc following the session
  • Enabled quick and easy diagnostic and process mapping across the organisation
The free version is great place to start, the only downside is printing doesn't show detail with larger pieces of work. the multiple boards enables better management of different pieces of work.
We tend to use Miro individually or with a lead facilitator in a workshop, rather than collaborating across boards - maybe something we should explore further as a team. However, when joining meetings virtually having a white board on screen share does facilitate engagement and collaboration

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Very well suited to sessions where there is one facilitator operating Miro, and less suited to interactive / collaborative work where multiple delegates access and contribute

Comments

More Reviews of Miro