Item: Miro
Rating: 10
Author: Tobias Nilsson

Overall Satisfaction with Miro

Use Cases and Deployment Scope

Miro has been helping us work in a collaborative manner with workshops, team buildings and other places where we need to collaborate and share information - or just group information. It is really good for things like mood boards, customer journey etc. It is easy to access and to be able to have different boards for different audiences. It helps us a lot when our teams are spread out over many countries and offices but we need to collaborate on a day to day basis.

Pros and Cons

Pros

Guide workshops and help collect information and feedback
Massive work areas to group information about various topics in once place that many can work on
Interactive presentations to teams
Many templates that help organising different types of collaboration needs

Cons

Interaction with Teams, it is improving but would like more
Analyzing input on a board to group say postits and create word clouds of other form of analytics based on what is present
Improve adaptation journey, it isn't bad but would need a bit more

Return on Investment

We have reduces our travels, good for environment and wallet
It increased visibility and collaboration across geography and team
It can feel like "here is a tool to sort collaboration issues" but this is wrong, the culture change is harder then one thinks

Implementation Rating

Miro offers a lot of help in adoption, but you need to take the time to also do the work. The tool will not just start working without you making an effort in making it work. The pricing can be discussed, but one should see the soft benefits of something like Miro. It is also secure which is important.

Ease of Integration

I would say that integration to other systems is easy but adoption is really the hard part.

Collaboration

We are collaborating more when using Miro, or similar tools, but we also do struggle a bit since not all are using it. The teams that adopted Miro do enjoy it a lot.

Key Insights

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Would you buy Miro again?

Yes

Alternatives Considered

Mural

Mural and Miro are very similar, there are few differences in the technical space and on this end the only difference we saw was security where Miro was a bit better vs our requirements.

But in the end the evaluation process basically said that it isn't about the tool or features but the cultural journey so I would be happy regardless of what solution one had. Feature wise they match each other very well. Pick one and start adopting the change of working.

Likelihood to Recommend

It has been very helpful when we want to collaborate in big room planning sessions, or just leadership quarterly workshops. Where we have presentations material and work areas in the same place. You can have break out sessions and people work in one place - can see what others are doing and collaborate across team.

It is a bit rough on learning curve so the scenario that is hard is to get a proper adoption so the teams change culture and uses it over time. Takes a lot of time from leaders to start the change but once it is there it is helpful

Comments

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Really a great tool for collaboration across teams and geographies