This is a must have for any size company
September 09, 2022

This is a must have for any size company

Sarah Urbani | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mitel MiCollab

Everyone in the company uses it. Our school teachers, tech helpdesk, not, HR etc. It is essential to our daily tasks, especially for the service reps that deal with patients, schools, teachers and doctors every day. It'd easy to setup either the physical phone or computer client for everyone's needs

Pros

  • Calls
  • Queues
  • Vm
  • Features

Cons

  • Setup for non tech users
  • Easy
  • Relaible
  • Better team coordinating
  • Better team transfers
The micollab just overall fits better with our company and users. It's easier for people to use if they have never used it and easier to train in a mass group setting than the other series. Documentation and training videos are easily retainable from the micollab website, accessible at any time.

Do you think Mitel MiCollab delivers good value for the price?

Yes

Are you happy with Mitel MiCollab's feature set?

Yes

Did Mitel MiCollab live up to sales and marketing promises?

Yes

Did implementation of Mitel MiCollab go as expected?

Yes

Would you buy Mitel MiCollab again?

Yes

For people who work in different departments, it's great to have it set up for certain queues, certain calls go to certain dept. It is very well versed to set up how you want. You. An use a physical phone or a donelpadable version you use on the computer with a headset.

Mitel MiCollab Feature Ratings

Project Management
9.2
Task Management
10
Gantt Charts
9
Scheduling
9
Workflow Automation
10
Mobile Access
Not Rated
Search
9
Visual planning tools
8
Communication
8.5
Chat
Not Rated
Notifications
9
Discussions
Not Rated
Surveys
8
Internal knowledgebase
9
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
8
Integrates with Outlook
Not Rated
File Sharing & Management
8.6
Versioning
Not Rated
Video files
7
Audio files
9
Document collaboration
Not Rated
Access control
9
Advanced security features
9
Integrates with Google Drive
Not Rated
Device sync
9

Using Mitel MiCollab

It's very easy to use and setup for everyone who is tech savvy or not!
ProsCons
None
None
  • The interface
  • Status
  • Calling
  • Group creation

Comments

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