Mixin' it up with MixMax
November 26, 2018
Mixin' it up with MixMax
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Mixmax
Was great, still very good.
MixMax greatly enhances email communications over Gmail/Gsuite by combining many features you might find in other add-ons, into one very slick interface. Features are too many to list in this review, but we use embedded PDFs, images, tables; templating, sequences and several other offerings daily. There is also email tracking, team tracking, etc. MixMax has brought our email communications to another level.
MixMax greatly enhances email communications over Gmail/Gsuite by combining many features you might find in other add-ons, into one very slick interface. Features are too many to list in this review, but we use embedded PDFs, images, tables; templating, sequences and several other offerings daily. There is also email tracking, team tracking, etc. MixMax has brought our email communications to another level.
- Embedded PDFs, PowerPoint and images ... provides the recipient a much improved experience.
- Link thumb-nailing ... here again an improved experience for the recipient and great branding opportunity for the sender.
- UI ... This is where most offerings fail. MixMax has spent a lot of time making their offering easy to use and intuitive to learn.
- MixMax appears to be overly focused on enterprise and Salesforce customers. One of their latest offerings, phone dialing, is price prohibitive for small business; and many of their existing features appear to me to be Salesforce only.
- MixMax does not announce and document new features as often or as well as I would like.
- MixMax's pace of feature release appears to me to have slowed from when they started. It may be because I run a smaller business that I'm just not the audience they're targeting for new features.
- It would be great to see MixMax continue to add value for existing customers.
Mixmax Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - They jumped on the bug and fixed it. They're still small enough to move very quickly to resolve issues, which is terrific!