Mixin' it up with MixMax
Rustin Ross | TrustRadius Reviewer
November 26, 2018

Mixin' it up with MixMax

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mixmax

Was great, still very good.

MixMax greatly enhances email communications over Gmail/Gsuite by combining many features you might find in other add-ons, into one very slick interface. Features are too many to list in this review, but we use embedded PDFs, images, tables; templating, sequences and several other offerings daily. There is also email tracking, team tracking, etc. MixMax has brought our email communications to another level.
  • Embedded PDFs, PowerPoint and images ... provides the recipient a much improved experience.
  • Link thumb-nailing ... here again an improved experience for the recipient and great branding opportunity for the sender.
  • UI ... This is where most offerings fail. MixMax has spent a lot of time making their offering easy to use and intuitive to learn.
  • MixMax appears to be overly focused on enterprise and Salesforce customers. One of their latest offerings, phone dialing, is price prohibitive for small business; and many of their existing features appear to me to be Salesforce only.
  • MixMax does not announce and document new features as often or as well as I would like.
  • MixMax's pace of feature release appears to me to have slowed from when they started. It may be because I run a smaller business that I'm just not the audience they're targeting for new features.
  • It would be great to see MixMax continue to add value for existing customers.
If you're not running G Suite, Salesforce or Gmail --- I don't think it's for you.

Mixmax Support

Support is rapid and well informed.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - They jumped on the bug and fixed it. They're still small enough to move very quickly to resolve issues, which is terrific!