Item: monday.com
Rating: 10
Author: Phaedra Starr, CIC

Use Cases and Deployment Scope

I am a newer user to monday.com but love it. It has really helped streamline multiple workflows and manage technology integration projects. I love the ability to automate, send notifications and use formulas.

Pros and Cons

Customizable automation which saves so much time
Ability to store documents and communications throughout the process
Templates for when you are not sure how to start your board

integrate AI for formulas

Return on Investment

saves time when collaborating across teams
resource management - a team member can see what is in the queue and what is coming
collaboration with external vendors/partners

Usability

Gone are the days of complicated excel worksheets. Every day I find another benefit. It has made my process creation so much easier and more manageable across teams.

Reliability & Availability

Everything has worked as described and saved me a ton of time across multiple projects and helped keep me organized.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Other Software Used

Applied Epic

Likelihood to Recommend

Excellent use case: Managing projects and tracking status across teams (including external partners). I have one board specifically to track the progress of technology/API integration

Not so great: it is not a CRM and not easily searchable like a database. It is much better suited for workflows and projects

Couldn't launch a new division without this project management tool

Overall Satisfaction with monday.com