Item: monday.com
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I use monday.com to manage projects of various sizes as well as my own to-do list. I manage multiple concurrent projects as well as routine program management tasks and keep track of everything on monday.com. Being able to see all of my tasks across projects and workstreams lets me prioritize my work, stay on ahead of deadlines, and evaluate my workload capacity to prevent bottlenecks. By adding hours estimates to tasks and using the workload and Gantt views, I'm able to see how much capacity I have on any given week and can quickly respond to requests with realistic response timeframes to keep my stakeholders informed.

Pros and Cons

Task tracking across projects and workstreams
Workload balancing
Maintain team visibility of work progress

Outlook integration is clunky; it's hard to track recurring invites with updates
Mirroring can get complicated, it would help to have a "zoomed out" view to see connections across boards.
Would like to see more Agile-focused templates

Return on Investment

Improved task tracking across workstreams/projects
Difficulty in team adoption
Improved prioritization of individual work

Usability

The platform is very intuitive, however, teams struggle to adopt use if guidelines or SOPs are not developed to work in concert with platform configuration.

Support Rating

I have not needed customer support for my team's use yet. Others in my company have requested support and been very pleased with the response time and solutions provided.

Reliability & Availability

I have not encountered performance problems with monday.com. Uptime has been reliable and features have consistently functioned as designed.

Key Insights

Do you think monday.com delivers good value for the price?

Not sure

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Other Software Used

Microsoft 365, Microsoft Teams, Adobe Acrobat

Likelihood to Recommend

monday.com works well for tracking long-term work with multiple tasks that occur in relatively predictive workflows and for tracking multiple projects that have similar task structures. The key in my experience has been to map out the concept you want for your team and then begin building boards to suit.

monday.com is less suited for short-term, non-uniform projects that coordinate to support a larger effort like program management and development. Granularity of Board>Group>Item>Sub-items across coordinated projects can be difficult to align. Particularly when using the platform with a team, laying out ground rules or an SOP for the team to follow is very important to maintain quality of information entered on boards.

monday.com for Program Management

Overall Satisfaction with monday.com