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Great product overall
Updated October 12, 2022

Great product overall

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with N-able RMM

The product is being used by the IT department to support both in-house staff and all our customers with an IT Support contract. This allows the technicians to remotely connect to end-user machines and resolve faults in a timely manner with full visibility of the end-user. I find the product extremely efficient.
  • Remote connection is fast and robust.
  • Remote background features are excellent.
  • Lightweight product does not slow down end user machines.
  • There are some minor bugs I would like to see resolved.
  • Functionality for macOS is not as good as Windows.
  • Sometimes the installer fails for unknown reasons.
  • Integration into our CRM platform
  • Makes the team more efficient.
  • Customer support contract pays for the software.
  • Makes our customers happy.
  • N-able MSP Manager (formerly Solarwinds MSP Manager)
It is the same product.

Do you think N-able N-sight RMM delivers good value for the price?

Yes

Are you happy with N-able N-sight RMM's feature set?

Yes

Did N-able N-sight RMM live up to sales and marketing promises?

Yes

Did implementation of N-able N-sight RMM go as expected?

Yes

Would you buy N-able N-sight RMM again?

Yes

The product is perfect in a managed service provider environment. Our customers are able to call the help desk technicians and have remote support within seconds which makes a huge impact on the trust and confidence our customers have with the Support team. Being able to remote into a machine without going through a process that requires end-user input is perfect

N-able N-sight RMM Feature Ratings

10.0
Remote monitoring
10
Network device monitoring
10
10.0
Patch Management
10
Policy-based automation
10
Application Performance Management ()
Not Rated
Remote Access ()
Not Rated

N-able RMM Support

The Support team is usually quick to resolve but has many times been very delayed (months) in finding a resolution, unfortunately.

Using N-able RMM