Training is critical. Then Neon is a robust application
July 17, 2018

Training is critical. Then Neon is a robust application

Lora Zygman | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

All-In-One CRM

Overall Satisfaction with NeonCRM

My non-profit uses NeonCRM for contact information, for creating events and allowing people to register and pay, and for sending for letters.

Pros

  • It sends letters automatically per your criteria
  • It has a great number of fields for contact information
  • NeonCRM is very customizable

Cons

  • The user interface is not very intuitive.
  • There is a steep learning curve
  • I would recommend that training be offered and highly encouraged
  • Terrific for sending thank you letters to our donors automatically.
  • Great for end of year letters and tax information.
  • Get a few people in your organization well trained and let them be the SMEs.
NeonCRM can grow with us. We were able to implement a few features initially and, as time went on, incorporate others. We continue to do that.
It is well suited for creating events and creating a landing page where people can register and pay. It integrates beautifully with PayPal. As for day to day, unless you have a good deal of software experience, you are likely to find the interface challenging.

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