Netchex is a Keeper!
November 12, 2021

Netchex is a Keeper!

Sharon Albrecht | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Netchex

We are using Netchex for all of our HR & Payroll needs. 2021 is our first year using Netchex and we have found it to be user-friendly and it has helped us streamline onboarding and reporting and has improved our employee communication.
  • Onboarding
  • Payroll
  • Benefits - particularly carrier communication feeds.
  • More than 24 hours on the verification codes that employees get to activate their accounts.
  • Response time to questions and trouble tickets is sometimes slow.
  • User-friendly
  • Reliability and dependability
  • Cost effective
  • We just implemented Netchex in 2021 so there’s been a lot of setup and time involved in the conversion. 2022 is really when we expect to see a positive impact from the implementation.
I would rank Netchex above the other products I’ve used based on features, user-friendliness, and customer service.

Do you think Netchex delivers good value for the price?

Yes

Are you happy with Netchex's feature set?

Yes

Did Netchex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Netchex go as expected?

I wasn't involved with the implementation phase

Would you buy Netchex again?

Yes

Netchex is a great program for payroll and HR. Sure, it could have some improvements in some areas but I haven’t encountered a perfect program yet. This one is close though.

Netchex Feature Ratings

Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
Not Rated