It serves its purpose, but could use massive improvements
June 13, 2018
It serves its purpose, but could use massive improvements
Score 6 out of 10
Vetted Review
Verified User
Software Version
NetSuite Enterprise Edition
Modules Used
- OneWorld (multi-country and multi-currency)
Overall Satisfaction with NetSuite
We've moved away from Netsuite as a company, and now solely use it as a means to process orders, samples, and manage our supply chain. The system itself was too complicated for a CRM, and sales reps did not like the lack of an intuitive design.
- Managing orders
- Customization
- Record Details
- The user interface is severely lacking
- Loading is very slow on a fast connection
- There is too much to do with the software. Can be confusing.
- We've spent more time onboarding, new employees
- Additionally, we've spent more time creating process documents to quicken onboarding
- It's been nice to unify order processing and fulfillment into one program.
- Not a member of any user groups
I think it lacks in usability. It was seemed much easier to navigate, and even though it was a larger program, employees seemed to understand it quicker.