It serves its purpose, but could use massive improvements
June 13, 2018

It serves its purpose, but could use massive improvements

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

NetSuite Enterprise Edition

Modules Used

  • OneWorld (multi-country and multi-currency)

Overall Satisfaction with NetSuite

We've moved away from Netsuite as a company, and now solely use it as a means to process orders, samples, and manage our supply chain. The system itself was too complicated for a CRM, and sales reps did not like the lack of an intuitive design.
  • Managing orders
  • Customization
  • Record Details
  • The user interface is severely lacking
  • Loading is very slow on a fast connection
  • There is too much to do with the software. Can be confusing.
  • We've spent more time onboarding, new employees
  • Additionally, we've spent more time creating process documents to quicken onboarding
  • It's been nice to unify order processing and fulfillment into one program.
  • Not a member of any user groups
I think it lacks in usability. It was seemed much easier to navigate, and even though it was a larger program, employees seemed to understand it quicker.
If you just need a program to handle order processing over a large group of employees, then NetSuite seems aptly fit. It could also handle CRM alright, but you'd really need to spend a lot of time in the onboarding of new employees.

NetSuite ERP Feature Ratings

Accounts payable
8
Accounts receivable
8
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Journals and Reconciliations
8
Configurable Accounting
6
Standardized Processes
3
Billing Management
8
Cash and Asset Management
5
Travel & Expense Management
4
Budgetary Control & Encumbrance Accounting
5
Period Close
7
Inventory tracking
7
Automatic reordering
4
Location management
7
Pricing
8
Order entry
8
Credit card processing
6
Cost of goods sold
8
Order Orchestration
9
Dashboards
9
Standard reports
9
Custom reports
9
API for custom integration
9
Plug-ins
9
Role-based user permissions
8
Single sign-on capability
8
Bids Analyzed and Compared
8
Contract Authoring
8
Contract Repository
7
Requisitions-to-Purchase Orders Integrated
8
Supplier Management
7
Transportation Planning and Optimization
8
Transportation Execution Management
8
Trade and Customs Management
8
Fulfillment Management
8
Warehouse Workforce Management
8
Production Process Design
7
Production Management
8
Configuration Management
8
Work Execution
6
Manufacturing Costs
9
Forecasting
8
Inventory Planning
7
Performance Monitoring
9
Proposal Management
8
Product Master Data Management
7