Do Not Use NetSuite!
November 27, 2019

Do Not Use NetSuite!

Stefanie Shahvar | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Software Version

Other

Overall Satisfaction with NetSuite

We got NetSuite to help us track our inventory, be a repository for the bill of materials information, and help with ordering parts. It is used across the entire studio to track inventory, orders, shipping processes, and reporting. We use Shopify as our eCommerce platform and we got NetSuite to be able to connect to our online store via an integrator app, FarApp.
  • The sales people are really engaging and will tell you anything to get you to buy it.
  • Their implementation is really lacking. They don't listen to your needs and help you customize the system to do what you need it to do. They don't know anything about integrating with other systems like Shopify.
  • Nothing is user-friendly, despite their claims. Even simple changes require vast coding knowledge. It's not a good choice for small or medium-sized businesses with users who aren't also developers.
  • Their cost is high and the contract is long and you can't add/remove licenses easily.
  • Their support after your support period is over is basically nothing unless your whole system crashes, so good luck fixing anything.
  • The shipping system doesn't meet even basic shipping needs.
  • Most actions take way more steps than necessary, and streamlining any of the redundancies requires custom coding.
  • It costs way too much for what it delivered, so a negative ROI overall.
  • It is a repository for inventory numbers, so it made it easier to see our inventory numbers.
It is definitely inappropriate for small to medium-sized businesses. It is not well suited for any business that doesn't have a developer on staff to make adjustments to the code. It is not well suited to be an inventory system if you aren't in need of accounting software. We use Quickbooks and they tried to force us to change to their accounting software so the inventory could work. It is not well suited as a shipping software.

NetSuite ERP Feature Ratings

Accounts payable
Not Rated
Accounts receivable
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
Not Rated
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Automated Invoice Processing
Not Rated
Shared Services Payments
Not Rated
Billings Management
Not Rated
Customer Receipt Applications
Not Rated
Customer Collections
Not Rated
Revenue Recognition
Not Rated
Cash Management
Not Rated
Asset Management
Not Rated
Travel & Expense Management
Not Rated
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
Not Rated
Transactions Tax
Not Rated
Subledger Reconciliations
Not Rated
3rd Party Accounting Systems
Not Rated
Inventory tracking
2
Automatic reordering
Not Rated
Location management
2
Manufacturing module
1
Pricing
Not Rated
Order entry
1
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Dashboards
3
Standard reports
2
Custom reports
1
API for custom integration
1
Plug-ins
1
Role-based user permissions
4
Single sign-on capability
Not Rated
Award Lifecycle Management
Not Rated
Spending Control
Not Rated
Indirect Cost Management
Not Rated
Billing
Not Rated
Budgeting and Forecasting
Not Rated
Project Costing
Not Rated
Cost Capture
Not Rated
Capital Project Management
Not Rated
Customer Invoicing
Not Rated
Customer Contract Compliance
Not Rated
Project Revenue Recognition
Not Rated
Project Financial Performance Analysis
Not Rated
Project Financials Dashboard
Not Rated
Real-time Financial Reporting
Not Rated
Embedded Business Intelligence
Not Rated
Project Planning Collaboration
Not Rated
Project Planning and Scheduling
Not Rated
Project Manager Dashboard
Not Rated
Resource Manager Dashboard
Not Rated
Task Insight for Project Managers
Not Rated
Project Manager Mobile Functionality
Not Rated
Team Member Task Collaboration
5
Team Member Mobile Functionality
Not Rated
Project Candidate Search
Not Rated
Project Candidate Comparison and Analysis
Not Rated
Defineable Resource Pools
Not Rated
Defineable Resource Pools
Not Rated
Talent Profiles
Not Rated
Real-Time Project Reporting
Not Rated
Absence Management
Not Rated
Product Lifecycle Management
Not Rated
Not Rated
Sourcing Team Collaboration
Not Rated
Sourcing Analysis
Not Rated
Bids Analyzed and Compared
Not Rated
Catalog Shopping E-Commerce for Employees
Not Rated
Contract Authoring
Not Rated
Contract Compliance Management
Not Rated
Contract History
Not Rated
Contract Renewal Automation
Not Rated
Contract Repository
Not Rated
Contract Standardization and Enforcement
Not Rated
Electronic Signatures
Not Rated
Invoice Automated Matching
Not Rated
Purchasing Risk and Compliance Management
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Spend Compliance Management
Not Rated
Supplier Assessment
Not Rated
Supplier Communication and Collaboration
Not Rated
Supplier Management
Not Rated
Supplier Portal
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Mapping
Not Rated
Control Efficiency Assessments
Not Rated
Automated Control Assessments
Not Rated
Assessment Capture
Not Rated
Issue Detection
Not Rated
Automatic Notification
Not Rated
Remediation and Certification
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Sourcing Management
Not Rated
Transportation Process Integration
Not Rated
Transportation Execution Management
Not Rated
Freight Payment Automation
Not Rated
Trade Management
Not Rated
Trade Regulatory Compliance Management
Not Rated
Customs Entry Management
Not Rated
Customs Document Management
2
Customs Document Collaboration
1
Fulfillment Management
2
Inventory Visibility
5
Warehouse Workforce Management
Not Rated
Production Process Design
Not Rated
Supply Chain Business Flows
2
Production Management
2
Contracted Manufacturing Management
1
Configuration Management
Not Rated
Work Definition
1
Work Execution
Not Rated
Advanced Fulfillment
Not Rated
Manufacturing Costs
Not Rated
Forecasting
Not Rated
Inventory Planning
2
Multi-tier Supply Chain Planning
Not Rated
Performance Monitoring
Not Rated
Ideation Management
Not Rated
Requirements Management
Not Rated
Proposal Management
Not Rated
Innovation Portfolio Management
Not Rated
Product Master Data Management
Not Rated
Vendor Portal
Not Rated
Project Portfolio Management
Not Rated