NetSuite in a small e-commerce company
Updated January 16, 2020

NetSuite in a small e-commerce company

Ed Hart | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version

NetSuite Mid-Market edition

Modules Used

  • E-Commerce

Overall Satisfaction with NetSuite

We use NetSuite in several capacities across our entire organization, specifically for our ERP system, our CRM and also for our e-commerce website which is hosted on an older e-commerce tool called Site Builder. NetSuite is used by virtually everyone in our organization. We are a distributor of products, primarily drop shipped from manufacturers to the customer, but we also maintain some inventory. So, NetSuite handles e-commerce, order processing, inventory management, accounting and some marketing.

Pros

  • The fully integrated aspect of NetSuite is really what makes it an effective tool for us.
  • Having the entire order process accessible by everyone has equipped us to be able to help customers in a way that differentiates us from our competitors. Anyone on our sales or customer service team has the entire customer record available to them, enabling them to address customer issues quickly.
  • NetSuite's high level of customization is it's best strength as well as it's biggest hurdle. We've significantly customized NetSuite with workflows and automation around customer communication and supply chain management.

Cons

  • We are using an older version of the e-commerce platform and it is not particularly user friendly. However, the pricing model & implementation process for NetSuite can be cost prohibitive for small businesses to upgrade.
  • The high level of customization requires a lot of maintenance and a very specific skillset, so it has been difficult for us to find developers that can help us with maintenance and improvement on a cost effective basis. NetSuite customization is not for the faint of heart, but it's super powerful.
  • The overall pricing model can be cost prohibitive, especially for smaller organizations that don't have an exceptionally sophisticated business model.
  • Support is cumbersome and not particularly user friendly for non-technical business people.
  • Netsuite has allowed us to better communicate across the organization
  • Improved the post order process significantly
  • We have had to do substantial customization for our particular business
  • Not a member of any user groups
We have used NetSuite since the inception of our business, so I don't have a system to compare it to.
For manufacturing and distribution business, NetSuite is a very capable and robust system. For e-commerce, I think that the ideal customer is some company with substantial volume from multiple vendors/sources. For a company to effectively use NetSuite, there needs to be an element of size and complexity to make the investment, customization and learning curve worthwhile. For a sophisticated business though, NetSuite can be a fully integrated solution for the entire business so you don't need separate accounting, operations, HR and marketing applications. It can pretty much handle everything.

NetSuite ERP Feature Ratings

10.0
Accounts payable
10
Accounts receivable
10
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Journals and Reconciliations
10
Configurable Accounting
10
Standardized Processes
10
9.0
Billing Management
8
Cash and Asset Management
Not Rated
Travel & Expense Management
Not Rated
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
10
9.0
Inventory tracking
8
Automatic reordering
Not Rated
Location management
10
9.2
Pricing
10
Order entry
10
Credit card processing
10
Cost of goods sold
7
Order Orchestration
9
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
9.3
Dashboards
9
Standard reports
9
Custom reports
10
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
8.0
Role-based user permissions
8
Single sign-on capability
Not Rated
Not Rated
Award Lifecycle Management
Not Rated
9.3
Budgeting and Forecasting
10
Project Costing
7
Cost Capture
10
Capital Project Management
Not Rated
Customer Contract Compliance
Not Rated
Project Revenue Recognition
10
Not Rated
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Definable Resource Pools
Not Rated
9.0
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
10
Supplier Management
8
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
10.0
Transportation Planning and Optimization
10
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
10
Warehouse Workforce Management
Not Rated
Not Rated
Production Process Design
Not Rated
Production Management
Not Rated
Configuration Management
Not Rated
Work Execution
Not Rated
Manufacturing Costs
Not Rated
Not Rated
Forecasting
Not Rated
Inventory Planning
Not Rated
Performance Monitoring
Not Rated
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated

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