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Simply the Best Cloud Based ERP Solution on the Market
October 19, 2023

Simply the Best Cloud Based ERP Solution on the Market

Jon Ferguson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

NetSuite Mid-Market edition

Modules Used

  • Advanced Inventory
  • Demand Planning Module
  • OneWorld (multi-country and multi-currency)
  • NetSuite CRM

Overall Satisfaction with NetSuite ERP

Use as primary ERP system for accounting, sales/CRM, sales order processing, purchasing, inventory management, supply chain planning, quoting, AR, AP, GL, financial reporting, performance management, expense reimbursement, multi-curency, multi-subsidiary, etc. NetSuite ERP is used to run our business and process all our business transaction. It is a robust, cloud based, customizable ERP solution at an affordable price for small, mid-sizes and large businesses. We maintain no IT staff. As the CFO, I serve as the system administrator. The system is easily expandable and extendable both domestically and internationally. We have a Chinese subsidiary and have added businesses over the years, which I was able to set up and implement easily myself. Capabilities are continually expanding with 2 automatic upgrades a year. You are always on the latest version of the software and uptime is 99.8%.
  • Importing data via csv file uploads
  • Consolidated financial reporting
  • Multi-currency
  • Expense reimbursement with easy to use mobile app
  • Customizable fields and records to meet your needs
  • Dashboards to track performance
  • Global search to easily find anything
  • Tremendous amount of online help and learning tools (LCS)
  • Support - In my experience, it's limited to answering questions and resolving system performance issues, and won’t help you write searches or reports or scripts or with customizations.
  • Jon shop manufacturing
  • In my experience, phone support not available without support contract
  • I believe Advanced Customer Support (ACS) is weak and uses mostly off-shore resources
  • Increased our investment in IT from $10k to over $80k a year, but still less than adding one full-time IT position
  • Have grown from 10 subsidiaries to 13 using system without increasing cost.
  • Have saved at least 20 man hours a quarter due to multi-company consolidated financial reporting and have been able to transition from quarterly financial reporting to monthly.
In my opinion, NetSuite ERP has similar capabilities, but at a fraction of the cost. Oracle is a tier 1 solution and I was part of the selection and implementation team for this solution. Implementation was intense and it took us 8 months to install. NetSuite ERP we installed and set-up in 4 months. We have never had to pay for an upgrade with NetSuite ERP. Oracle repackaged their E-Business suite and called it Fusion, requiring you to pay for an upgrade if you wanted to get their enhanced technology, never mind that you had to pay 21% support fee annually that was supposed to cover upgrades to the software. With Oracle, we were sold the software as a mid-sized company for $250k and by the time we were done the cost was 3 time that or $750k and we were paying $200k annually for thier hosted solution.

Do you think NetSuite ERP delivers good value for the price?

Yes

Are you happy with NetSuite ERP's feature set?

Yes

Did NetSuite ERP live up to sales and marketing promises?

Yes

Did implementation of NetSuite ERP go as expected?

Yes

Would you buy NetSuite ERP again?

Yes

NetSuite ERP has a fairly easy to learn user interface, a Dashboard that is easy to configure to put everything you need at your fingertips, including reminders and shortcuts to most used transactions and reports. It has a global search feature like “Google” that lets you find what you are looking for quickly.
I believe it's limited in what you can use it for. I believe you can spend same money with third party company and get much more expanded help for less. I believe NetSuite ERP support is limited to answering questions about the product and how to use it as well as fixing things when they don’t work as the should. In my experience, they won’t help you by creating custom searches, fields, reports, or scripts to help you meet your business needs. You have to engage NetSuite Professional Services team for such help at a very high cost. They are good, in my opinion, not competitive on price with 3rd party companies.
Well suited form more complex businesses that need multi-company or multi-subsidiaries and multi-currency. In my opinion, it's not ideal for smaller, single entity companies, sole proprietors or companies that don’t have a great deal of complexity. Can be excellent for those that need a robust online storefront and expandable full featured ERP solution. Best suited in my opinion for companies with growth potential from small to mid-sizes companies. Will be the last system you will need to invest it. Easy to use and learn and has all the features and capabilities of more expensive systems.

NetSuite ERP Feature Ratings