NetSuite ERP

NetSuite ERP

Customer Verified
Top Rated
About TrustRadius Scoring
Score 7.6 out of 100
Top Rated
NetSuite ERP

Overview

Recent Reviews

Great one stop shop solution

8
April 06, 2022
I used NetSuite ERP in my organization as a tool that comes with specific modules that works across an organization to make it work. I use …
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NetSuite ERP Review

10
December 29, 2021
We love to use the NetSuite system in our organization. It helps us in many ways to accomplish our tasks. We use it to onboard a vendor …
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NetSuite good fit for growing companies

8
November 25, 2021
Currently use it to manage transactions processing, basic financial reporting, balance sheet, and cash flow. Implementing budgeting and …
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NS Honestly

5
October 14, 2021
I used NetSuite CRM to manage users, their expenses, and managers. Much of what I currently do is provide support to multiple employees by …

Disappointed in NetSuite ERP

1
July 09, 2021
NetSuite ERP presented itself as the all-in-one solution ("you'll never need another platform over the next 10 years of your company's …
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Robust & scaleable ERP solution

9
April 30, 2021
NetSuite is being used across all functions of the agency, but the internal teams that are most invested in NetSuite include members of …

Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2019

Popular Features

View all 140 features

Role-based user permissions (79)

6.7
67%

Dashboards (71)

6.4
64%

Standard reports (70)

6.3
63%

Custom reports (70)

6.2
62%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Access Cost

$99

Cloud
per user per month

Base License

$999

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://forms.gle/GjKgJCNpYN6hGvFa8

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Payroll Management

2.2
22%

Customization

7.6
76%

Security

6.7
67%

Reporting & Analytics

6.3
63%

General Ledger and Configurable Accounting

6.3
63%

Inventory Management

5.9
59%

Order Management

5.5
55%

Subledger and Financial Process

5.6
56%

Project Financial Management

5.3
53%

Project Execution Management

5.1
51%

Grants Management

4.3
43%

Procurement

4.7
47%

Risk Management

4.6
46%

Logistics

3.5
35%

Manufacturing

4.9
49%

Supply Chain

5.0
50%

Product Lifecycle Management

4.3
43%

Product Details

What is NetSuite ERP?

As a cloud ERP solution, NetSuite is presented as the first and last business management solution a business could ever need.
NetSuite provides a suite of cloud-based applications, which includes financials / Enterprise Resource Planning (ERP), HR, professional services automation and omnichannel commerce, used by more than 28,000 customers in 200+ countries.

NetSuite ERP Integrations

NetSuite ERP Competitors

NetSuite ERP Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is NetSuite ERP?

NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in an on-premise edition.

What is NetSuite ERP's best feature?

Reviewers rate Journals and Reconciliations highest, with a score of 6.9.

Who uses NetSuite ERP?

The most common users of NetSuite ERP are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews

(1-19 of 19)
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October 14, 2021

NS Honestly

Rafael Arias | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
On behalf of some of my other colleagues that I have worked with that need support from time to time. They have let me know that NetSuite provides a good support team for its users to contact in times of necessity. I believe that this is one of the things/features that assist this software keep going.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I rate the overall support for Netsuite [CRM] as a 9 because of their online help and customer support. Their online help is integrated into the platform so that if you have a question on specific page or field, all you have to do is click a single button and the help for that item is displayed. Their phone and email support are also fantastic and very fast to respond.
March 05, 2016

Too Expensive

Score 5 out of 10
Vetted Review
Verified User
Review Source
We are 4 years into Netsuite and can mainly internally support our new users. If you had ask this question 4 years ago, then my rating would have been higher. Netsuite support cost grows with the number of users. Our cost for Netsuite support is 80% more expensive than 4 years ago. They should give a discount to company that's been with Netsuite for 3+ years. Even though we have gold support, we hardly use it. I could probably answer 99% of our user's question but then I would be doing their job. I have estimated that our cases submitted this year will be 70% less than our first year with Netsuite. Why do we still use Netusite Support? Netsuite would reduce our overall discount rate if we had drop gold support. Ouch.
Rob Gottschalk | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though. NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Score 8 out of 10
Vetted Review
Verified User
Review Source
It has gotten better in last year or two, but as an experienced NetSuite user, I know more than many of the support reps and have to escalate. You cannot directly go higher, unless you are partner who pays for partner support. I have the general complaint that they don’t always fix the things you want i.e. bug fixes etc. but I have gotten used to it. I average finding one defect every week, however they are usually small and unimportant. The pace of product development feels slow for this day and age. But as an admin, I don’t think I would want to go through more than two releases/year.
Score 1 out of 10
Vetted Review
Verified User
Review Source
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
October 01, 2013

NetSuite ERP

Score 8 out of 10
Vetted Review
Verified User
Review Source
The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Their staff is not that knowledgable and it takes a lot of effort on our part to escalate. We have gold support which we access via support a support line. I am not sure what all it includes. I find that our account manager is more like a sales person, though he is our escalation point of contact. Earlier on, they scheduled upgrades at end of quarter. Even last year we had a problem where they did an upgrade at a critical time.
Score 7 out of 10
Vetted Review
Verified User
Review Source
I would have given them a 3/10 two years ago. We now finally have had the same account manager for 1.5 years. Previously, they churned account managers a lot. It is definitely easier to escalate support if you have account manager you can turn to. To get it done a lot, you have to escalate to your account manager. We do put in support cases via ticket, but account managers provide an escalation point. They are generally not technical, but some are. They are reactive - don't do proactive outreach to check in on us.