New Relic - Tracking down bottle necks for systems administrators
January 30, 2018

New Relic - Tracking down bottle necks for systems administrators

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

New Relic for Web Apps

Overall Satisfaction with New Relic APM

New Relic APM is used to help diagnose server issues where the issue is more likely a code bug. This works as a more advanced plug and play monitoring solution for these types of issues which are normally tougher to track down (ie which server in a farm is misbehaving, if one causing issues hasn't fully failed).

Pros

  • Tracks server .NET errors across a deployed application (across multiple servers).
  • Easy to deploy since it is cloud based.
  • Tracking down inefficient code calls to the database.
  • In general, it is an administrators friend because it helps provide evidence to the developers or management to show where the issues are. As is common, errorsmay lie within in-house code but developers may be hesitant to review if there had not been recent deployments and New Relic helps show quickly and easily where web app errors are thrown in an environment.

Cons

  • If I spend some time outside of the interface I find it hard to get re-aquainted. It seems less intuitive than other enterprise web apps I have used and it feels like they have reorganized things a few times. Not a huge deal breaker especially if you intend to use it regularly or pull specifics through the API.
  • For us, we had a big gap in chasing down code related issues as systems administrators. Figuring out if it was the database or a code release causing the issue often fell on our group (as first point of contact for such issues) and it was hard to troubleshoot without good error logging from the application itself. Being able to track code exceptions from a cloud based web dashboard means they are always available. This allowed us to pinpoint which server(s) are misbehaving and gives us great insight into what kind of trouble that server is having. Reliability of New Relic has also been excellent.
I think any administrator with .NET web apps in the environment should consider New Relic or a competing error and app stack tracer. It is very impressive the kinds of errors it discovers and saves the bacon regularly. It demystifies errors which were once harder to trace down while generally giving the administrator a more on target place for developers or dbas to take a look.

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