Item: Nextiva
Rating: 7
Author: Hunter Clayton

Use Cases and Deployment Scope

It is our primary phone provider throughout the organization. It is used to send and receive phone calls. It addresses business problems such as identifying caller ID and tracking calls.

Pros and Cons

Makes calls
App works
Caller ID

Can't use Bluetooth headsets.

Usability

It is good for phone calls but it needs to include Bluetooth headsets.

Support Rating

Support has been good so far. You can find information on the web fairly easily, but it could be better.

Alternatives Considered

I have not used any other similar products.

It is well suited in sending and receiving phone calls as well as identifying who is calling. It is less suited for using Bluetooth headphones to make calls. I would really like to use my wireless headphones to make calls so that I don't have to wear a bulky headset or hold a phone. This is a huge pain point for me.

Nextiva is good in most areas, but limited in headphone capabilities

Overall Satisfaction with Nextiva

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Usability

Support Rating

Alternatives Considered

Likelihood to Recommend

Nextiva Feature Ratings