Nextiva is good in most areas, but limited in headphone capabilities
Hunter Clayton | TrustRadius Reviewer
August 03, 2019

Nextiva is good in most areas, but limited in headphone capabilities

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Nextiva

It is our primary phone provider throughout the organization. It is used to send and receive phone calls. It addresses business problems such as identifying caller ID and tracking calls.
  • Makes calls
  • App works
  • Caller ID
  • Can't use Bluetooth headsets.
  • Positive impact on ROI.
It is good for phone calls but it needs to include Bluetooth headsets.
Support has been good so far. You can find information on the web fairly easily, but it could be better.
I have not used any other similar products.
It is well suited in sending and receiving phone calls as well as identifying who is calling. It is less suited for using Bluetooth headphones to make calls. I would really like to use my wireless headphones to make calls so that I don't have to wear a bulky headset or hold a phone. This is a huge pain point for me.

Nextiva Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
7
Audio conferencing
10
Mobile app for iOS
8
Mobile app for Android
8