Nextiva Business Phone Service Reviews

18 Ratings
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Score 8.3 out of 100

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Reviews (1-3 of 3)

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March 04, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
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January 30, 2020
Josh Musson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Support Rating

8
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
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Feature Scorecard Summary

Hosted PBX (5)
8.2
Multi-level Interactive Voice Response (IVR) (5)
8.8
User templates (4)
7.3
Call reports (4)
8.8
Directory of employee names (5)
7.7
Answering rules (6)
8.1
Call recording (5)
9.1
Call park (4)
7.9
Call screening (5)
8.2
Message alerts (6)
7.6
Video conferencing (3)
7.1
Audio conferencing (5)
7.5
Video screen sharing (3)
7.5
Instant messaging (3)
7.8
Mobile app for iOS (5)
8.3
Mobile app for Android (3)
6.5

What is Nextiva Business Phone Service?

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together. Nextiva's main capabilities center around centralized communications management, data analytics, and automated tasks. Its main offerings can be partitioned into three separate products outlined below.

Business Communication Suite
Includes: Customer Relationship Suite, Phone Service, Sales & Service CRM, Team Collaboration, Business Analytics, Surveys, and Live Chat Software

Customer Relationship Suite
Includes: Sales & Service CRM, Business Analytics, Surveys, and Live Chat Software

Team Collaboration Suite (which is currently in Beta)
Includes: Team Collaboration features

Nextiva Business Phone Service Integrations

Nextiva Business Phone Service Competitors

Nextiva Business Phone Service Pricing

Starting Price: $18.95

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essential$23.95Per User Per Month
Professional$27.95Per User Per Month
Enterprise$37.95Per User Per Month
Ultimate$67.95Per User Per Month

Nextiva Business Phone Service Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Nextiva Business Phone Service?

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

How much does Nextiva Business Phone Service cost?

Nextiva Business Phone Service starts at $18.95.

What is Nextiva Business Phone Service's best feature?

Reviewers rate Call recording highest, with a score of 9.1.

Who uses Nextiva Business Phone Service?

The most common users of Nextiva Business Phone Service are from Small Businesses and the Computer Software industry.