Stay communicated with your work group via Nextiva
May 15, 2019

Stay communicated with your work group via Nextiva

Jose Luis Reyes Graterol | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Nextiva

Nextiva is used across my whole organization for those workers based in the Americas. Being a multinational corporation, we have workers all over the globe. My team includes people in 5 states in North America, plus Colombia and Brazil. All of us are connected via Nextiva with a working "internal" phone extension.
  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
  • Being a top VOIP provider with plenty of capabilities, it is difficult to show missing functionalities or fault. This, like a better call log with the customizable report, is desirable but is based on personal taste more than a lack of performance.
  • More packages including the conference bridge.
  • GUI could be customizable with corporate branding.
  • The unlimited calling and faxing, possibility to do audio or video calls, conference bridge and customizations makes this application an outstanding way to maintain fixed low calling costs.
  • Having everybody available at an internal call makes possible as many calls as necessary in order to finish the task.
  • Call logs add for better supervision when personnel is not in the same location.
Nextiva includes fax, local number or toll-free numbers, and call recording. Very useful tools not included in other's basic plans. Conference bridge for few people may be included also in these basic Pro plans from Nextiva
Nextiva is perfectly suited for businesses functioning in different countries, especially when a large number of person-to-person calls are needed. Not well suitable for small, single location firms, or when large conference calls are only needed.

Nextiva Business Phone Service Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
User templates
7
Call reports
9
Directory of employee names
10
Answering rules
9
Call recording
9
Call screening
10
Message alerts
9
Video conferencing
9
Audio conferencing
10
Mobile app for iOS
10