Nextiva - Real people, REAL support
January 18, 2024

Nextiva - Real people, REAL support

Trevor Trahan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Small Business Phone Service

Overall Satisfaction with Nextiva Business Phone Service

Omega Filtration uses Nextiva Business Phone Service as our primary phone provider. We have 3 outbound salespeople as well as office staff that use the service. We use desk phones, computer apps, and mobile apps to stay in touch and keep connected with our customers and team. Our business sells filtration equipment to manufacturers and suppliers. We are a traditional M-F, 8-5 company but provide 24-hour assistance when needed.

Pros

  • Customer Service - real people, available right away.
  • Great tech team. Set up and trouble-shooting was all guided.
  • Cost effective and flexible. Some of our reps do not need desk phones so they mobile or computer app serves them well.

Cons

  • Guided walk through on all areas of service.
  • The system is the same price as our two previous phone systems. One was an in office only system and the other one was app only. Neither fully suited our needs. Nextiva combines the best of both!
OpenPhone is a good service. But, the lack of some features was a deal killer for us. We needed a more robust structure and features that OpenPhone could not provide. Nextiva was able to provide all of the features we currently need as well as be able to grow with us in the future.

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

After calling 2 other companies and getting a phone tree that did not allow me to contact a real person. I was pleasantly surprised to hear Mike's voice when he answered right away when calling Nextiva. Not only was he a real person, but he stayed with me through the whole call and patiently answered all my questions. Mike made the difference for me! The call clarity was great so I was able to experience firsthand what using their system would be like.

Nextiva Feature Ratings

9.3
Multi-level Interactive Voice Response (IVR)
8
Call reports
10
Directory of employee names
10
9.0
Answering rules
10
Call recording
10
Call park
9
Call screening
10
Message alerts
6
9.3
Video conferencing
8
Audio conferencing
10
Video screen sharing
9
Instant messaging
10
9.0
Mobile app for iOS
9

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