Easy to use
Updated October 19, 2021

Easy to use

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

It is used by any patient account representatives in our department. I believe it is also used across the board. In my department, we utilize it to call out to different pharmacy benefit managers, doctor's offices and patients. It is easy to use and is a nice change from [our] formerly used system.

Pros

  • Ease of use
  • Clear sound
  • Understandable
  • Clear

Cons

  • Better view
  • Ease of use for employees
I have not personally customized software, so I am unsure.
Easy to use and understand; I had no problem understanding how to use it when I first began using inContact.
I do not create reports, so I am unsure.
Yes - Jabber. They needed a new system to use across the whole organization.

Do you think NICE CXone Mpower delivers good value for the price?

Yes

Are you happy with NICE CXone Mpower's feature set?

Yes

Did NICE CXone Mpower live up to sales and marketing promises?

Yes

Did implementation of NICE CXone Mpower go as expected?

Yes

Would you buy NICE CXone Mpower again?

Yes

It is well suited all times I use this for work purposes. It allows me to easily make calls to patients and pharmacies. I rarely have issues unless it is an issue on the other end where the call maybe fails or when pressing a number corresponding with automated system it sometimes does not take it.

NICE CXone Mpower Feature Ratings

10.0
Agent dashboard
10
Validate callers
Not Rated
Outbound response
Not Rated
Call forwarding
Not Rated
Click-to-call (CTC)
10
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
10.0
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using NICE CXone (formerly NICE inContact)

Evaluating NICE CXone (formerly NICE inContact) and Competitors

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