MY NEW TOOL - NICE CXone (formerly NICE inContact)
Updated October 14, 2021

MY NEW TOOL - NICE CXone (formerly NICE inContact)

Francisco lima | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

  1. NICE (formerly NICE inContact) is being used by the entire organization, as a means of telephony, work schedules, monitoring calls,

Pros

  • The tool is extremely fast
  • The tool is very dynamic
  • The tool is simple and objective

Cons

  • The layout could be more elaborate
  • etc
  • Costs have been reduced as several tools have been replaced by one (nice)
10, as the tool, is extremely complete.
Yes - AVAYA VERISYS TOOLBAR

Do you think NiCE CXone Mpower delivers good value for the price?

Yes

Are you happy with NiCE CXone Mpower's feature set?

Yes

Did NiCE CXone Mpower live up to sales and marketing promises?

Yes

Did implementation of NiCE CXone Mpower go as expected?

Yes

Would you buy NiCE CXone Mpower again?

Yes

I would recommend NICE CXone (formerly NICE inContact) in 100% of cases, it is one, the great tool to use at work.

NiCE CXone Mpower Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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