Item: NiCE CXone Mpower
Rating: 10
Author: Anthony Nava

Overall Satisfaction with NICE CXone Mpower

Use Cases and Deployment Scope

I use NICE CXone Mpower to check at my assigned schedule as well as to access the telephone system that is require for my inbound Data Entry Operator position. A problem I have encountered is that when connection is weak it will log me out of the phone and sometimes mess up my schedule alignment.

Pros and Cons

Pros

Showcase schedule
Provide detailed metrics
High quality telephone system
Simple accessibility

Cons

Connection issues

Return on Investment

Efficiency at 98% of interactions

Usability

It is very efficient and has a lot of helpful features.

Products Replaced

Key Insights

Do you think NiCE CXone Mpower delivers good value for the price?

Yes

Are you happy with NiCE CXone Mpower's feature set?

Did NiCE CXone Mpower live up to sales and marketing promises?

Yes

Did implementation of NiCE CXone Mpower go as expected?

Yes

Would you buy NiCE CXone Mpower again?

Yes

Other Software Used

Google Chrome, Unanet ERP GovCon, Microsoft Teams

Likelihood to Recommend

One specific scenario would be when I want to check my schedule I log into NICE CXone Mpower and the way it showcases my schedule is very simple to understand and easy to navigate. I also enjoy the quickness and quality of the phone system which allows me to carry out my job in a effective and quick manner.

NiCE CXone Mpower Feature Ratings

Comments

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Awesome program!