NinjaOne is a great option for SMB
March 17, 2023
NinjaOne is a great option for SMB
Score 4 out of 10
Vetted Review
Verified User
Modules Used
- RMM
- Ticketing
Overall Satisfaction with NinjaOne
We needed a solution to manage endpoints & network gear under a single pane of glass. Including a ticketing system was a selling point for my team, as it would replace multiple currently used products.
- Clean interface
- Windows updates are a simplified
- The mobile app is convenient
- The ticketing system (email) does not integrate with Office365
- Does not integrate with Active Directory (we must create local NinjaOne accounts)
- SNMP integration could be revisited. Only Cisco devices have config backup capabilities.
- No option to remotely access network devices, like switches, routers, or firewalls.
- Manage Servers & Endpoints
- Ticketing
- Windows Updates
- NinjaOne simplified Windows Updates for our organization.
- Lansweeper, SolarWinds Network Device Monitor, SolarWinds Network Performance Monitor (npm) and Power Admin PA Server Monitor
NinjaOne has the potential to replace all of the products that I was previously running. However, the information displayed in the NinjaOne console is not as intuitive and does take time to get used to. For example, one of my previous endpoint products could search one keyword, which would prompt a list of all endpoints that have that product installed. This is not the case with NinjaOne. However, the strength of NinjaOne is that it resides in the cloud and is easily accessible.
Do you think NinjaOne delivers good value for the price?
Yes
Are you happy with NinjaOne's feature set?
No
Did NinjaOne live up to sales and marketing promises?
No
Did implementation of NinjaOne go as expected?
Yes
Would you buy NinjaOne again?
No