Nintex - the Go-To platform for Fire Department Processes
November 06, 2021

Nintex - the Go-To platform for Fire Department Processes

Debbie Watson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Nintex Workflow for Sharepoint

Overall Satisfaction with Nintex Process Platform

We use Nintex across the City of Garland. Here at the Fire Department, we use it for a great many purposes. We use it for processes that are highly regulated such as Narcotics tracking, SCBA daily checks, PPE bunker gear, Assets & inventory just to name a few. We also use it for document storage and versioning such as Directives and SOPs and many many other uses. This is our go-to platform at the Fire Department.
  • Tracking activity for the life of the item
  • Allows workflows to automate processes
  • Customizable forms for all your needs
  • Intuitive interface and drag and drop functionality
  • Easy object oriented workflows
  • Ability to print/document workflows so you can retain records of workflows & forms in hard copy
  • Signatures across all form types
  • More functionality for the mobile platform
  • Be able to use more objects in responsive forms
  • Nintex has saved the department many hours of work by allowing us to use simple forms and workflows and taking us away from spreadsheets and outdated databases.
  • Our audits used to take hours and our last audit took only 30 minutes, thanks to the tracking abilities we now have using Nintex forms.
  • Once I learned the best practices for setting up the processes, I was able to create forms & workflows that other people could update going forward so changes happen easily as things occur. An administrator is not needed, after going live.
We currently use the On-Premise Enterprise platform. I would love to have the Office 365 version for greater flexibility, however, what we have gives me all I currently need to get my job done. I hear there may be hope for going that way in the future.
Most of the people using Nintex in the City of Garland are actually not IT personnel. We have a group of citizen developers who help each other with different projects, so no one has to do the heavy lifting alone. If one department has a need, someone in another department may have done something similar, and [someone is always] willing to help them with their project. It is exciting to see the ideas each department has for each case and [see everyone] brainstorm with each other.
I love how Nintex allows you to build solutions without code. Most of our users have never coded anything and they are catching on quickly. We no longer have to rely on the IT department to take the time to help us with our projects. This allows us to get processes built in a fraction of the time it would take if we all had to wait for IT, to have the resources and the budget.
Most of the solutions we make are accomplished quite quickly. Of course, there are always those projects which are a little more involved which require a bit more time to develop, but as a whole, processes are able to go from thought to deployment in a fraction of the time. Some [by] weeks or even hours.
When I started at the Garland Fire Department, Nintex was a platform they had just purchased, and no one really knew what it could do. Once we saw the power of the forms and workflows we haven't slowed down. Nintex is now our Go-To application for most anything we need to do. We look at the process or the need and look to Nintex first for resolution.

Do you think Nintex Process Platform delivers good value for the price?


Are you happy with Nintex Process Platform's feature set?


Did Nintex Process Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Nintex Process Platform go as expected?

I wasn't involved with the implementation phase

Would you buy Nintex Process Platform again?


Microsoft Office 2016 (discontinued)
Nintex Process is very well suited for gaining visibility to anything you want to track using simple forms and want to be able to view the results in a nice worksheet style format. I love that it is easy to link to, using standard software such as access for added functionality. I am also very please I can place information on a page in the format I think works best. The one major drawback I see is the item limit on views. I would like to be able to allow my lists to grow over time instead of having to worry about hitting the item limit.

Nintex Process Platform Feature Ratings

Process designer
Business rules engine
SOA support
Form builder
Model execution
Standard reports
Custom reports