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Easy to use and to Learn, Nintex Process Platform Helps Remove the Need for Engineering Resources to Build Automation
December 29, 2022

Easy to use and to Learn, Nintex Process Platform Helps Remove the Need for Engineering Resources to Build Automation

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Nintex Forms

Overall Satisfaction with Nintex Process Platform

We started to use Nintex Process Platform to digitize our paper enrollments and create some workflow to send different information collected to different departments of the company. We aimed at increasing the speed to process new applications as well as being able to track them and identify bottlenecks in the process. We were planning to also use RPA.
  • Automation Flow.
  • Easiness to use the software.
  • RPA (bot).
  • External Webform options are too limited and require workarounds too often if we want the exported documents (Word, Excel...) to have the data in a certain way.
  • It helped standardize operations.
  • It helped save time collecting documents.
  • It helped with compliance to avoid customers sending sensitive information by email.
The software is easy to use. No need to involve an engineer which is why we chose it in the first place.
None today due to a lack of engineering resources to connect to APIs.

Do you think Nintex Process Platform delivers good value for the price?

Yes

Are you happy with Nintex Process Platform's feature set?

Yes

Did Nintex Process Platform live up to sales and marketing promises?

No

Did implementation of Nintex Process Platform go as expected?

No

Would you buy Nintex Process Platform again?

Yes

Workflow automation involving multiple cross-functions is great. The output (word export) is too limited, so it has limitations when we want to use it for external contracts and documents. The signature option is also too limited.

Nintex Process Platform Feature Ratings

8.0
Business rules engine
Not Rated
SOA support
Not Rated
Process player
Not Rated
Form builder
8
Model execution
8
Collaboration ()
Not Rated
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Content Management Capabilties ()
Not Rated

Using Nintex Process Platform

3 - Operations
1 - Process knowledge. Basic software understanding.
  • Customer enrollment form.
  • Support web form.
  • Connect to other softwares to increase automation.
Right now, we don't leverage the tool enough, mostly due to a lack of understanding. Self-training doesn't work because it's too generic. We don't have a budget to pay for dedicated training and Nintex Process Platform doesn't provide much support.

Evaluating Nintex Process Platform and Competitors

  • Product Features
  • Product Usability
I would emphasize more on the support. One of the issues with Nintex Process Platform is the lack of support.

Nintex Process Platform Support

Support is inexistent.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
I didn't. I just need some very basic support to get started with the tool. But not being able to get some basic tips prevent our company from going further. This is why we cancel our use of the RPA because what was demoed to us looked amazing, but we weren't able to do the same due to a lack of knowledge of the tool. We were promised that level of basic support when we signed up, without the need to pay another extra fee for it.
Yes - No
Unfortunately, I never experienced that.

Using Nintex Process Platform

The basic software is good. But some stuff isn't that easy yet.
ProsCons
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
Not well integrated
Lots to learn
  • Design workflow.
  • Web form options and how they are exported onto word or excel documents.