Nintex Offers Quick Workflows but Mired in Support Issues
August 05, 2014
Nintex Offers Quick Workflows but Mired in Support Issues

Score 2 out of 10
Vetted Review
Verified User
Software Version
Nintex Workflow for Sharepoint
Overall Satisfaction with Nintex Workflow
We use Nintex to allow users to automate certain tasks on lists or list items in SharePoint. We also use it as a way to send out notifications. Users create workflows for their different business unit requirements. Many use it as a scaled down version of an ERP/Inventory tracking system.
Pros
- Non-technical users can implement somewhat complex solutions.
- Email notifications easy.
- Can see workflow task history visually.
Cons
- Error messages are completely vague, making it extremely difficult to debug.
- Failures occur for random reasons.
- Error notifications get sent out too frequently which confuse users.
- Not having to custom code things.
- Development resources not bogged down by simple automated workflows.
- Support nightmare for failed workflows.
- None
Couldn't find a similar product for what Nintex does.
Using Nintex Workflow
1000 - Workflow automation, notifications.
3 - Good debugging skills as Nintex errors are mostly vague. Very difficult to identify why errors occur.
- Workflow automation
- Email notifications
- Triggers
- People using it as mini ERP systems
- Workflows not tied to SharePoint list items.
Evaluating Nintex Workflow and Competitors
Yes - Microsoft's default workflow engine.
- Price
- Product Usability
- Prior Experience with the Product
- Existing Relationship with the Vendor
Need for end-users to be able to create their own tasks for reporting and upkeep.
I hesitate to use third party software that I know I will be locked into forever. Third parties go out of business, get bought, stop support all the time. That's scary to place so much of your key businesses on something like that.
Nintex Workflow Implementation
- Vendor implemented
Change management was minimal
- Migration to new servers
- Migration to new environments (SP 2013)
- Breaking Nintex WF out into different databases
Nintex Workflow Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Because the Nintex Community is tiny and filled with unanswered questions.
Yes - Yes. They provided a workaround.
Had an issue that required multiple approvers and they helped me with a solution that used a concurrent operation.
Using Nintex Workflow
Pros | Cons |
---|---|
Relatively simple Easy to use Well integrated Quick to learn Familiar | Do not like to use Inconsistent Feel nervous using |
- Drag and drop.
- Approvals.
- Email notifications.
- Debugging errors.
- Updating items in a list
- Knowing what input to expect
Comments
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