The worst decision you could make
April 20, 2023
The worst decision you could make
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Odoo
We switched over to Odoo based on the vendor promises and we did a trial. On the surface everything works, but as soon as you get into implementation, and the detail, you'll discover basic things just don't work. Don't expect an experience like Xero, or Hubspot where everything just works.In my experience, simple functionality like sending a purchase order just breaks. "Internal Server Error" is what we get. Anytime we log a job it takes about 4 days for a response and then the first response is always a fob off. "Oh it's just this, you didn't do this", in the end you have to do screen recordings to prove it and then they disappear. We have been on the platform for 6 weeks now. Paid them twice and to date, not a single job has been closed. Their internet banking integration just straight up does not work with the banks they promise. We use their SaaS services because we want to use the actual software vendor rather than an open source self hosted solution and it still does not work. Do not buy.
- The trial looks good
- The pricing seems cheap
- The sales person was nice
- In my opinion, the product doesn't actually work though
- The pricing gets really expensive when you factor in how much time you can't work
- The support people are completely absent, once you've paid
- We have lost more than several man months of productivity now
- Pipedrive and HubSpot CRM
Odoo doesn't work. The promises of Odoo are amazing but i wouldn't recommend it.
Do you think Odoo delivers good value for the price?
No
Are you happy with Odoo's feature set?
No
Did Odoo live up to sales and marketing promises?
No
Did implementation of Odoo go as expected?
No
Would you buy Odoo again?
No