Odoo

Odoo

Score 7.0 out of 10
Odoo

Overview

What is Odoo?

Odoo, from the Belgium-headquartered multinational company of the same name, is a suite of business applications for managing the sales pipeline. It also comprises a PoS and inventory management modules, scaling to a warehouse or retail management solution.
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Recent Reviews

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Popular Features

View all 74 features
  • Accounts payable (8)
    2.1
    21%
  • Accounts receivable (8)
    2.1
    21%
  • Role-based user permissions (8)
    1.6
    16%
  • Inventory tracking (9)
    1.4
    14%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Basic

$3,060.00

Cloud
per year

Standard

$5,950.00

Cloud
per year

Pro

$21,250.00

Cloud
per year

Entry-level set up fee?

  • $20 per app/ per user/ per monthOptional
For the latest information on pricing, visithttps://www.odoo.com/pricing?utm_campai…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

1.7Avg 7.4

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

1Avg 7.3

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

1.3Avg 8.2

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

1.4Avg 7.3

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

1.5Avg 7.6

Inventory Management

The ability to track and manage the flow of goods or materials into and out of an inventory.

1.5Avg 7.9

Order Management

The ability to process orders, and track them from quote to cash.

1.4Avg 7.8

Subledger and Financial Process

Revenue management solution including capabilities for subledgers and financial processes

1.2Avg 7.4

Project Financial Management

Project financial management solution including capabilities for project budgeting, cost control, billing and contract management.

1.1Avg 7.6

Project Execution Management

Project execution management solution including capabilities for project scheduling, resource management, and team member task management.

1Avg 6.8

Grants Management

Grants management solution for higher education, public sector, or non-profits with capabilities for managing financial awards for program and project funding

1Avg 7.4

Procurement

Procurement management solution with capabilities for sourcing, contracting, procure-to-pay and supplier management

7.6Avg 6.9

Risk Management

Risk management solution with capabilities for managing controls, assessing control effectiveness, certifying controls, and addressing deficiencies

9.7Avg 6.3

Logistics

Logistics solution with capabilities for transportation planning, transportation execution, trade compliance, customs management, warehouse management and warehouse workforce management.

5.6Avg 6.9

Manufacturing

Manufacturing solution for managing manufacturing processes and costs.

8.7Avg 7.6

Supply Chain

Supply Chain Planning solution with capabilities for planning, performance monitoring, change responses and execution.

5.1Avg 7.5

Product Lifecycle Management

Product Lifecycle Management solution with capabilities for innovation management, product development

8.5Avg 7.3
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Product Details

What is Odoo?

Odoo is a fully integrated and customizable open-source suite of business applications including sales, CRM, project management, manufacturing, inventory, and accounting in one software solution. According to the vendor, Odoo was designed to meet the needs of companies of all sizes and budgets.

The depth of integration within Odoo helps users to reduce redundant manual processes. Every module is interconnected to provide an integrated experience from app to app, and users can automate many processes that would otherwise require manual inputs into multiple applications. Odoo keeps all business functions in one place allowing teams to collaborate with other departments from one unified platform.


Odoo is open-source software and offers security features to business technology and software development communities around the world. The Odoo market offers numerous modules and apps that the vendor says are suitable for a variety of business needs.


Odoo Features

General Ledger and Configurable Accounting Features

  • Supported: Accounts payable
  • Supported: Accounts receivable
  • Supported: Global Financial Support
  • Supported: Primary and Secondary Ledgers
  • Supported: Journals and Reconciliations
  • Supported: Configurable Accounting
  • Supported: Standardized Processes

Subledger and Financial Process Features

  • Supported: Billing Management
  • Supported: Revenue Recognition
  • Supported: Cash and Asset Management
  • Supported: Travel & Expense Management
  • Supported: Budgetary Control & Encumbrance Accounting
  • Supported: Period Close

Inventory Management Features

  • Supported: Inventory tracking
  • Supported: Automatic reordering
  • Supported: Location management

Order Management Features

  • Supported: Pricing
  • Supported: Order entry
  • Supported: Credit card processing
  • Supported: Cost of goods sold
  • Supported: Order Orchestration

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Benefit plan administration
  • Supported: Direct deposit files

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Customization Features

  • Supported: API for custom integration
  • Supported: Plug-ins

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability
  • Supported: Multi-factor authentication
  • Supported: User-level audit trail

Grants Management Features

  • Supported: Award Lifecycle Management
  • Supported: Spending Control
  • Supported: Indirect Cost Management

Project Financial Management Features

  • Supported: Budgeting and Forecasting
  • Supported: Project Costing
  • Supported: Cost Capture
  • Supported: Capital Project Management
  • Supported: Customer Contract Compliance
  • Supported: Project Revenue Recognition

Project Execution Management Features

  • Supported: Project Planning and Scheduling
  • Supported: Task Insight for Project Managers
  • Supported: Project Mobile Functionality
  • Supported: Project Candidate Search
  • Supported: Definable Resource Pools
  • Supported: Talent Profiles
  • Supported: Absence Management

Procurement Features

  • Supported: Bids Analyzed and Compared
  • Supported: Catalog Shopping E-Commerce for Employees
  • Supported: Contract Authoring
  • Supported: Contract Repository
  • Supported: Requisitions-to-Purchase Orders Integrated
  • Supported: Supplier Management
  • Supported: Contract Renewal Automation

Risk Management Features

  • Supported: Risk Repository
  • Supported: Control Management
  • Supported: Control Efficiency Assessments
  • Supported: Issue Detection
  • Supported: Remediation and Certification

Logistics Features

  • Supported: Transportation Planning and Optimization
  • Supported: Transportation Execution Management
  • Supported: Trade and Customs Management
  • Supported: Fulfillment Management
  • Supported: Warehouse Workforce Management

Manufacturing Features

  • Supported: Production Process Design
  • Supported: Production Management
  • Supported: Configuration Management
  • Supported: Work Execution
  • Supported: Manufacturing Costs

Supply Chain Features

  • Supported: Forecasting
  • Supported: Inventory Planning
  • Supported: Performance Monitoring

Product Lifecycle Management Features

  • Supported: Proposal Management
  • Supported: Product Master Data Management

Additional Features

  • Supported: Business Instant Messaging
  • Supported: Product & Price List Management
  • Supported: Internationalization
  • Supported: Quality Management
  • Supported: Mass Mailing
  • Supported: Marketing Automation
  • Supported: Website Builder
  • Supported: Point of Sale

Odoo Screenshots

Screenshot of Odoo HomeScreenshot of Odoo ProjectScreenshot of Odoo Website GeneralScreenshot of Odoo POSScreenshot of Odoo AccountingScreenshot of Odoo Inventory

Odoo Videos

Odoo CRM
We’re proud to release a sophisticated management system that can, again, save you more time! Our R&D team has worked hard on all the details that, in the end, make a huge difference. Whether it about features, execution speed or usability, we can now say that Odoo 13 reaches new heights!

Odoo Integrations

  • Stripe
  • Worldpay from FIS
  • EasyPost
  • DHL Express
  • UPS
  • United States Postal Service
  • FedEx
  • Ebay
  • VoIP (Asterisk)
  • Bpost
  • Magento E-commerce
  • Amazon Marketplace
  • Woo-Commerce
  • DHL
  • QuickBooks Accounting
  • Xero Accounting
  • PayPal
  • Google Apps Integration

Odoo Competitors

Odoo Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesFrance, Germany, United Kingdom, Italy, Spain, Switzerland, Netherlands, Greece, Poland, Ukraine, Austria, Belgium, Sweden, Croatia, Norway, Iceland, Denmark, Czech Republic, Republic of Ireland, Hungary, Finland, Bulgaria, Cyprus, Luxembourg, Serbia, Albania, Slovenia, Belarus, Lithuania, Slovakia, Macedonia, Estonia, Montenegro, Monaco, Latvia, Vatican City, Moldova, Gibraltar, Bosnia, Andorra, Liechtenstein, Faro Islands, San Marino, Isle of Man, Jersey, Guernsey, Aland Islands, India, China, Bhutan, Armenia, Iraq, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, India, Indonesia, Iran, Israel, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Palestine, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Timor- Leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Antigua and Barbuda, Bahamas, Barbados, Belize, Canada, Costa Rica, cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Saint Kitts and Nevis, Saint Lucia, saint Vincent and the Grenadines, Trinidad and Tobago, United States of America, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela
Supported LanguagesAlbanian, Amharic, Arabic, Basque, Bosnian, Bulgarian, Burmese, Catalan, Chinese, Croatian, Czech, danish, Dutch, English, Estonian, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kabyle, Khmer, Korean, Lao, Latvian, Lithuanian, Macedonian, Mongolian, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Telugu, Thai, Turkish, Ukrainian, Vietnamese

Frequently Asked Questions

Odoo, from the Belgium-headquartered multinational company of the same name, is a suite of business applications for managing the sales pipeline. It also comprises a PoS and inventory management modules, scaling to a warehouse or retail management solution.

NetSuite ERP are common alternatives for Odoo.

Reviewers rate Catalog Shopping E-Commerce for Employees and Contract Authoring and Contract Repository highest, with a score of 9.2.

The most common users of Odoo are from Small Businesses (1-50 employees).

Odoo Customer Size Distribution

Consumers10%
Small Businesses (1-50 employees)35%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)15%
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Comparisons

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Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
Odoo is used for Sales, Inventory management, Purchase management, Accounting, and public and B2B Webshop - and it was implemented to replace NetSuite/Oracle which is used in the "corporate HQ". As the European division became an independent importer from Jan 1st, 2022 we quickly needed a system to import all the existing sales orders and manage inventory, etc. We have only 1 vendor in Canada - and we have approx. 50-60 dealers who we distribute to within Europe.
  • Integrate the information (product info) from Inventory to webshop
  • they SELL themselves very well - but unfortunately, this is NOT how it really is once you get it
  • DOCUMENTATION is TERRIBLE (non-existent!) and the videos are WAY WAY too superficial
  • Bugfixes - which by the way take FOR EVER for SUPPORT to even listen too
  • The linking between a Sales Order and the "out/fulfillment" and Invoice is NOT THERE at all - It's LIGHTYEARS behind even Netsuite !!!
  • Accounting is completely useless and a WASTE of money. NO accountants want to even TOUCH it - and people who really would like to do their own accounting...WELL FORGET about it. It's made completely Unintuitive.
  • FORECASTING is the OPPOSITE of helpfulness - it's directly INCORRECT and MISLEADING. COMPLETELY WASTE of money. How can someone mess something as SIMPLE as that up ?! - well ask Odoo!!!
  • Doing a simple "Receiving of goods" into various POs requires an hour's worth of PRE-WORK in EXCEL to be able to get it right - NO INTELLIGENCE from the ODOO system whatsoever. You are completely left to yourself to figure out.....you are better off with an Excel spreadsheet sadly!!
  • In general, the entire Odoo system lacks Intuitive logic which would enable people to learn and use the system with ease. INSTEAD, with Odoo you have to do things WEIRD ways - take for example a simple look up what's in a Storage location.....IMPOSSIBLE!!!!
  • Their Implementation partners are useless money pits - as they don't know how the system works either (or rather spend too much time on errors in the system)
  • No accountants are using Odoo for their clients - which is the WHOLE point of using Odoo...instead, the accountant will DEMAND you deliver the numbers to them, and then they use PROPER accounting software instead. I should have saved my money.
  • This list of "room for improvement" could GO ON.....but I simply don't have the time to write it all down - THAT should say it all!! Stay CLEAR of this rubbish!!!
Wish there was a -1 or at least a ZERO. IT does not deserve more, unfortunately. I REALLY had high hopes for this, but it got squashed by reality sinking in after having spent a fortune in consultants trying to set this terrible system up. Flawed, unintuitive, lacking ANY intelligence and even their OWN invoicing and Sales Orders they will send you had errors and didn't work..... I should have read the warning signals and the other reviews. Hope you don't make the same mistake. I will do as much as I can to inform others about my terrible experience with Odoo so they don't manage to also take your money and run!!
General Ledger and Configurable Accounting (7)
8.571428571428571%
0.9
Accounts payable
10%
1.0
Accounts receivable
10%
1.0
Global Financial Support
10%
1.0
Primary and Secondary Ledgers
10%
1.0
Journals and Reconciliations
10%
1.0
Configurable Accounting
10%
1.0
Standardized Processes
N/A
N/A
Subledger and Financial Process (6)
3.333333333333333%
0.3
Billing Management
10%
1.0
Revenue Recognition
10%
1.0
Cash and Asset Management
N/A
N/A
Travel & Expense Management
N/A
N/A
Budgetary Control & Encumbrance Accounting
N/A
N/A
Period Close
N/A
N/A
Inventory Management (3)
6.666666666666666%
0.7
Inventory tracking
10%
1.0
Automatic reordering
10%
1.0
Location management
N/A
N/A
Order Management (5)
12%
1.2
Pricing
10%
1.0
Order entry
40%
4.0
Credit card processing
N/A
N/A
Cost of goods sold
10%
1.0
Order Orchestration
N/A
N/A
Payroll Management
N/A
N/A
Reporting & Analytics (3)
10%
1.0
Dashboards
10%
1.0
Standard reports
10%
1.0
Custom reports
10%
1.0
Customization (1)
10%
1.0
Plug-ins
10%
1.0
Security (1)
10%
1.0
Role-based user permissions
10%
1.0
Grants Management
N/A
N/A
Project Financial Management (1)
10%
1.0
Budgeting and Forecasting
10%
1.0
Project Execution Management
N/A
N/A
Procurement (1)
10%
1.0
Requisitions-to-Purchase Orders Integrated
10%
1.0
Risk Management
N/A
N/A
Logistics
N/A
N/A
Manufacturing
N/A
N/A
Supply Chain (2)
10%
1.0
Forecasting
10%
1.0
Inventory Planning
10%
1.0
Product Lifecycle Management
N/A
N/A
  • WASTE of management time
  • WASTE of Accounting time
  • WASTE of Inventory Management time
  • NEGATIVE NEGATIVE NEGATIVE experience and HUGE COST with no benefits
we CAME from NetSuite (and should have stayed there!!) - but we thought Odoo would be better. Brightpearl was too expensive and too slow to implement - and we needed a system that could do the Spanish Legally mandatory Accounting reports...... and even here Odoo fails as no accounts want to have ANYTHING to do with this below-average product - they only want to use PROPER accounting systems that work - strangely? WE SHOULD NEVER have chosen Odoo unfortunately. It will take us a long time to try to recover the money spent and obviously we will NEVER get the lost time and efforts invested back.....!
Streak, NetSuite ERP
TERRIBLE - UN-intuitive - POOR terminology used and definitions are WRONG and misleading. This will set your business BACK by years if you implement it. Stay informed and pick something proper. You will spend a FORTUNE on external consultants who will LOVE your choice as this will provide income for them for YEARS if you implement it. Forget about trying to do things yourself - you will DEPEND on externals and consultants 24/7/365.
Easy - there is NO SUPPORT (like in ABSOLUTELY NOTHING!!!!!!!). Even for legally mandatory requirements where the system MUST work, they will gladly take a month to get back to you with a NON-answer. We couldn't even get our bank statements correctly into Odoo for 2 months - leading to no reconciliation and the company accounts were a mess (still are!!) as a result - Completely irresponsible.
Have not EVEN had an apology from Odoo - they couldn't care less !!
Elliott Andrews | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We used Odoo for our CMS management and our ERP system. After being disappointed and frustrated by their services, support, and capabilities, we made the switch to HubSpot which has been incredibly better. Odoo is NOT intuitive or user friendly and you will 100% end up spending more trying to hire people who actually will give you the time of day needed to get work done on your systems. The lack of support, response time, and User Interface in Odoo is extremely bad; which just compounds the lack of support issue. The system seems to be designed by hundreds of different app developers, who have no association to Odoo so they are clunky, frequently breaking because they're outdated from a system update in Odoo. On its surface, it seems like it would be an easy-to-use solution, but the moment you go to needing anything somewhat custom or slightly different from their default the system becomes extremely complicated and you have to hire their licensed support team. It's just constantly trying to get more and more money out of you with very little return to the consumer.
  • Ignore requests for support
  • continue to collect money from users through micro-charges; apps, supports, etc.
  • Offer no support when they do finally respond, saying that it's the app developer's duty.
  • Creates a system that forces people that are good with software systems to pay for support
  • User interface needs MAJOR improvements.
  • Support Response time is atrocious. The typical response time is 3+ days. just to tell you to hire someone
  • Support Effectiveness. They have virtually no support and when they do it's to tell you to pay for it.
I would absolutely recommend you do NOT use Odoo. The system is poorly designed and the service is worse. Save yourself the headache, the time, and the money, and go with a system like HubSpot or something more popular. Support is better, UI is better, capabilities are better, and it integrates with so much more than Odoo's attempts at using 3rd party app developers.
General Ledger and Configurable Accounting (7)
15.714285714285714%
1.6
Accounts payable
30%
3.0
Accounts receivable
30%
3.0
Global Financial Support
10%
1.0
Primary and Secondary Ledgers
10%
1.0
Journals and Reconciliations
10%
1.0
Configurable Accounting
10%
1.0
Standardized Processes
10%
1.0
Subledger and Financial Process (6)
10%
1.0
Billing Management
10%
1.0
Revenue Recognition
10%
1.0
Cash and Asset Management
10%
1.0
Travel & Expense Management
10%
1.0
Budgetary Control & Encumbrance Accounting
10%
1.0
Period Close
10%
1.0
Inventory Management (3)
10%
1.0
Inventory tracking
10%
1.0
Automatic reordering
10%
1.0
Location management
10%
1.0
Order Management (5)
10%
1.0
Pricing
10%
1.0
Order entry
10%
1.0
Credit card processing
10%
1.0
Cost of goods sold
10%
1.0
Order Orchestration
10%
1.0
Payroll Management (3)
10%
1.0
Pay calculation
10%
1.0
Benefit plan administration
10%
1.0
Direct deposit files
10%
1.0
Reporting & Analytics
N/A
N/A
Customization (2)
10%
1.0
API for custom integration
10%
1.0
Plug-ins
10%
1.0
Security (1)
10%
1.0
Role-based user permissions
10%
1.0
Grants Management (1)
10%
1.0
Indirect Cost Management
10%
1.0
Project Financial Management (6)
10%
1.0
Budgeting and Forecasting
10%
1.0
Project Costing
10%
1.0
Cost Capture
10%
1.0
Capital Project Management
10%
1.0
Customer Contract Compliance
10%
1.0
Project Revenue Recognition
10%
1.0
Project Execution Management (7)
1.4285714285714284%
0.1
Project Planning and Scheduling
10%
1.0
Task Insight for Project Managers
N/A
N/A
Project Mobile Functionality
N/A
N/A
Project Candidate Search
N/A
N/A
Definable Resource Pools
N/A
N/A
Talent Profiles
N/A
N/A
Absence Management
N/A
N/A
Procurement (7)
N/A
N/A
Bids Analyzed and Compared
N/A
N/A
Catalog Shopping E-Commerce for Employees
N/A
N/A
Contract Authoring
N/A
N/A
Contract Repository
N/A
N/A
Requisitions-to-Purchase Orders Integrated
N/A
N/A
Supplier Management
N/A
N/A
Contract Renewal Automation
N/A
N/A
Risk Management (5)
N/A
N/A
Risk Repository
N/A
N/A
Control Management
N/A
N/A
Control Efficiency Assessments
N/A
N/A
Issue Detection
N/A
N/A
Remediation and Certification
N/A
N/A
Logistics (5)
N/A
N/A
Transportation Planning and Optimization
N/A
N/A
Transportation Execution Management
N/A
N/A
Trade and Customs Management
N/A
N/A
Fulfillment Management
N/A
N/A
Warehouse Workforce Management
N/A
N/A
Manufacturing (5)
N/A
N/A
Production Process Design
N/A
N/A
Production Management
N/A
N/A
Configuration Management
N/A
N/A
Work Execution
N/A
N/A
Manufacturing Costs
N/A
N/A
Supply Chain (3)
N/A
N/A
Forecasting
N/A
N/A
Inventory Planning
N/A
N/A
Performance Monitoring
N/A
N/A
Product Lifecycle Management (2)
N/A
N/A
Proposal Management
N/A
N/A
Product Master Data Management
N/A
N/A
  • We left and they still cause us problems.
They don't even compare. Odoo is so bad with its UI it took me months to learn, and still be confused by it. Within less than a month using HubSpot I've surpassed my limitations and set up far more complex systems.
Not User Friendly, Constantly trying to charge more money, virtually no support.
By far and alone the worst support I've ever received from a company. Cannot stress enough just how bad they were.
15
Marketing
Sales
Inventory Management
HR
General Management
we fired multiple teams because of how consistently bad the odoo licensed support people were.
  • CMS
  • ERP
  • Inventory
  • We were innovative and decided to leave the system
  • Recommending that people use anything else
Yes
HubSpot - because the system in Odoo was so poorly designed and was constantly broken
  • Price
  • Product Features
  • Product Usability
Look for reviews and work with a company that is popular.
Yes. We had hired multiple licensed support people
Yes
No the support staff ignored it and so we fired them
One time I asked for our CTA to be changed to blue. It took me asking the support staff 4 times and opening 2 tickets... that was the best support I got and it was still incredibly slow.

  • The WebPage Builder was pretty easy to use, which was nice.
  • Almost every aspect of it was unnecessarily complicated
  • Especially the back end settings that control everything. Very complex even for a person that's tech oriented
Yes
It's awful and I don't know why it exists. You can't do anything from it.
Score 1 out of 10
Vetted Review
Verified User
Don’t use Odoo – My horrible experience This company doesn’t care about your company and how it can help. All they care about is to make you sign up before showing their true colors. After having a long conversation with Odoo support, the Odoo CS proposes a set of apps for my business. Tells me that these apps are good enough for all my business operations. During the trial, I found out the app was lacking a few features and the process was complicated. I get assurance from them that they have a solution. Based on faith, I signed up for their annual package. However, they couldn’t provide me with a proper solution for consignment inventory and proposed a “workaround” which doesn’t work for my business. Then comes the bombshell. They entice you with the cheap apps only for me to find out I need another app called the “Studio” app to make everything work. This is the MOST EXPENSIVE app. I feel cheated and tricked. I requested a refund. They took their time (before signing up they responded in 24 hours) to reply despite many emails and always rejected my request saying their system is good enough for my company. I pleaded many times to them to do the right thing, but they ignored all my requests. We are a small company with 3 people working here and this was a huge loss for us. Despite knowing we won’t be able to use their system, they refused to give a refund and stuck with their narrative. I even requested them to get on a call with me and prove to me, that their system was good for my company but that too they refused and told me to learn myself. Complete change of attitude and terrible professionalism. We have been badly hit financially because of Odoo and it has affected our business. I feel cheated by the representative who was looking to secure an account at any cost. I find this company immoral and untrustworthy that should not be supported. STAY AWAY FROM ODOO. They shouldn’t get away with such act. Unless rejected by the public, they will not change their way of doing things. They have taken my money for an account that won’t be used, and they are fine with it. This is UNFAIR, UNETHICAL, and not a model company behaviour. This is pure GREED and a company with no MORAL values.
  • In my experience, They are horrible company
  • Horrible Customer Service
  • Terrible Product
  • Improve Customer Service
  • Treat customers as assets instead of of cash cow
  • Terrible product
None. Don't use it.
General Ledger and Configurable Accounting (7)
10%
1.0
Accounts payable
10%
1.0
Accounts receivable
10%
1.0
Global Financial Support
10%
1.0
Primary and Secondary Ledgers
10%
1.0
Journals and Reconciliations
10%
1.0
Configurable Accounting
10%
1.0
Standardized Processes
10%
1.0
Subledger and Financial Process (6)
10%
1.0
Billing Management
10%
1.0
Revenue Recognition
10%
1.0
Cash and Asset Management
10%
1.0
Travel & Expense Management
10%
1.0
Budgetary Control & Encumbrance Accounting
10%
1.0
Period Close
10%
1.0
Inventory Management (3)
10%
1.0
Inventory tracking
10%
1.0
Automatic reordering
10%
1.0
Location management
10%
1.0
Order Management (5)
10%
1.0
Pricing
10%
1.0
Order entry
10%
1.0
Credit card processing
10%
1.0
Cost of goods sold
10%
1.0
Order Orchestration
10%
1.0
Payroll Management (3)
10%
1.0
Pay calculation
10%
1.0
Benefit plan administration
10%
1.0
Direct deposit files
10%
1.0
Reporting & Analytics (3)
10%
1.0
Dashboards
10%
1.0
Standard reports
10%
1.0
Custom reports
10%
1.0
Customization (2)
10%
1.0
API for custom integration
10%
1.0
Plug-ins
10%
1.0
Security (2)
10%
1.0
Role-based user permissions
10%
1.0
Single sign-on capability
10%
1.0
Grants Management (3)
10%
1.0
Award Lifecycle Management
10%
1.0
Spending Control
10%
1.0
Indirect Cost Management
10%
1.0
Project Financial Management (6)
10%
1.0
Budgeting and Forecasting
10%
1.0
Project Costing
10%
1.0
Cost Capture
10%
1.0
Capital Project Management
10%
1.0
Customer Contract Compliance
10%
1.0
Project Revenue Recognition
10%
1.0
Project Execution Management (7)
10%
1.0
Project Planning and Scheduling
10%
1.0
Task Insight for Project Managers
10%
1.0
Project Mobile Functionality
10%
1.0
Project Candidate Search
10%
1.0
Definable Resource Pools
10%
1.0
Talent Profiles
10%
1.0
Absence Management
10%
1.0
Procurement (7)
N/A
N/A
Bids Analyzed and Compared
N/A
N/A
Catalog Shopping E-Commerce for Employees
N/A
N/A
Contract Authoring
N/A
N/A
Contract Repository
N/A
N/A
Requisitions-to-Purchase Orders Integrated
N/A
N/A
Supplier Management
N/A
N/A
Contract Renewal Automation
N/A
N/A
Risk Management (5)
N/A
N/A
Risk Repository
N/A
N/A
Control Management
N/A
N/A
Control Efficiency Assessments
N/A
N/A
Issue Detection
N/A
N/A
Remediation and Certification
N/A
N/A
Logistics (5)
N/A
N/A
Transportation Planning and Optimization
N/A
N/A
Transportation Execution Management
N/A
N/A
Trade and Customs Management
N/A
N/A
Fulfillment Management
N/A
N/A
Warehouse Workforce Management
N/A
N/A
Manufacturing (5)
N/A
N/A
Production Process Design
N/A
N/A
Production Management
N/A
N/A
Configuration Management
N/A
N/A
Work Execution
N/A
N/A
Manufacturing Costs
N/A
N/A
Supply Chain (3)
N/A
N/A
Forecasting
N/A
N/A
Inventory Planning
N/A
N/A
Performance Monitoring
N/A
N/A
Product Lifecycle Management (2)
N/A
N/A
Proposal Management
N/A
N/A
Product Master Data Management
N/A
N/A
  • Biggest regret
  • Terrible purchase
  • Dont get it
I feel This is the worst of them all.
Because it is a horrible product that comes with a horrible team.
Terrible customer service after purchasing.
Amr Saad | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Odoo is being used by all departments across the organization as our HR system is built on it. It handles our vacation management, payroll management, and extra work day requests. Also, it keeps track of the organization hierarchy with all relevant information and contact details for each employee in the organization.
  • Easy to use.
  • Leaves request management.
  • Keeps track of organization's hierarchy and employee information.
  • Out of the box UI is not good.
  • Sometimes can be slow.
Odoo is well suited for vacation and payroll management. It helped the employees keep track [of] their vacation balances with ease. Also, it helped the management keep track of their team's vacations. I think it would have been much better if the user interface was more intuitive and had [a] better user experience.
General Ledger and Configurable Accounting (7)
57.142857142857146%
5.7
Accounts payable
80%
8.0
Accounts receivable
80%
8.0
Global Financial Support
90%
9.0
Primary and Secondary Ledgers
70%
7.0
Journals and Reconciliations
N/A
N/A
Configurable Accounting
80%
8.0
Standardized Processes
N/A
N/A
Subledger and Financial Process (6)
36.666666666666664%
3.7
Billing Management
80%
8.0
Revenue Recognition
80%
8.0
Cash and Asset Management
60%
6.0
Travel & Expense Management
N/A
N/A
Budgetary Control & Encumbrance Accounting
N/A
N/A
Period Close
N/A
N/A
Inventory Management (3)
50%
5.0
Inventory tracking
70%
7.0
Automatic reordering
N/A
N/A
Location management
80%
8.0
Order Management (5)
60%
6.0
Pricing
80%
8.0
Order entry
70%
7.0
Credit card processing
N/A
N/A
Cost of goods sold
80%
8.0
Order Orchestration
70%
7.0
Payroll Management (3)
70%
7.0
Pay calculation
80%
8.0
Benefit plan administration
60%
6.0
Direct deposit files
70%
7.0
Reporting & Analytics (2)
75%
7.5
Dashboards
70%
7.0
Standard reports
80%
8.0
Customization (2)
N/A
N/A
API for custom integration
N/A
N/A
Plug-ins
N/A
N/A
Security (2)
45%
4.5
Role-based user permissions
90%
9.0
Single sign-on capability
N/A
N/A
Grants Management (3)
N/A
N/A
Award Lifecycle Management
N/A
N/A
Spending Control
N/A
N/A
Indirect Cost Management
N/A
N/A
Project Financial Management (6)
N/A
N/A
Budgeting and Forecasting
N/A
N/A
Project Costing
N/A
N/A
Cost Capture
N/A
N/A
Capital Project Management
N/A
N/A
Customer Contract Compliance
N/A
N/A
Project Revenue Recognition
N/A
N/A
Project Execution Management (7)
N/A
N/A
Project Planning and Scheduling
N/A
N/A
Task Insight for Project Managers
N/A
N/A
Project Mobile Functionality
N/A
N/A
Project Candidate Search
N/A
N/A
Definable Resource Pools
N/A
N/A
Talent Profiles
N/A
N/A
Absence Management
N/A
N/A
Procurement (7)
N/A
N/A
Bids Analyzed and Compared
N/A
N/A
Catalog Shopping E-Commerce for Employees
N/A
N/A
Contract Authoring
N/A
N/A
Contract Repository
N/A
N/A
Requisitions-to-Purchase Orders Integrated
N/A
N/A
Supplier Management
N/A
N/A
Contract Renewal Automation
N/A
N/A
Risk Management (5)
N/A
N/A
Risk Repository
N/A
N/A
Control Management
N/A
N/A
Control Efficiency Assessments
N/A
N/A
Issue Detection
N/A
N/A
Remediation and Certification
N/A
N/A
Logistics (5)
N/A
N/A
Transportation Planning and Optimization
N/A
N/A
Transportation Execution Management
N/A
N/A
Trade and Customs Management
N/A
N/A
Fulfillment Management
N/A
N/A
Warehouse Workforce Management
N/A
N/A
Manufacturing (5)
N/A
N/A
Production Process Design
N/A
N/A
Production Management
N/A
N/A
Configuration Management
N/A
N/A
Work Execution
N/A
N/A
Manufacturing Costs
N/A
N/A
Supply Chain (3)
N/A
N/A
Forecasting
N/A
N/A
Inventory Planning
N/A
N/A
Performance Monitoring
N/A
N/A
Product Lifecycle Management (2)
N/A
N/A
Proposal Management
N/A
N/A
Product Master Data Management
N/A
N/A
  • Reduced cost.
  • Better tracking of vacations.
  • Better tracking of payroll.
  • Increased efficiency of both HR and Finance departments.
I haven't used any solution similar to Odoo.
HCL AppScan (formerly from IBM)
I would give it an average rating despite being easy to use, but the user interface is very poor and not intuitive at all which makes the whole experience not that good. Also, the system is not mobile friendly at all which is annoying if you want to check something on the go.
I wasn't involved with the team that handled contacting Odoo's support team, so I won't be able to give an average rating in this area.
Score 2 out of 10
Vetted Review
Verified User
We bought Odoo ERP to be used across the whole organization. But within the 14 days after accepting the contract and made payment, we decided to cancel it because the service they were offering us was not as we expect for a ERP consultant.
  • intuitive ERP
  • good price
  • customer support is horrible and slow
  • the accounting department never contact us for returning the money we paid them
  • they are not answering our emails and calls to solve the problem
  • the post selling service is not working with us and we are very disappointed
We can not say how Odoo works well because we never start to use it, but the customer service have to be improved. So the client can have the communication it needs with the company at any time, even if it is in order to cancel the service and to receive the money back. It is just the way companies operate, they return the money within the 14 days after the payment if it is decided to cancel it.
General Ledger and Configurable Accounting
N/A
N/A
Subledger and Financial Process
N/A
N/A
Inventory Management
N/A
N/A
Order Management (1)
N/A
N/A
Cost of goods sold
N/A
N/A
Payroll Management (3)
N/A
N/A
Pay calculation
N/A
N/A
Benefit plan administration
N/A
N/A
Direct deposit files
N/A
N/A
Reporting & Analytics (3)
N/A
N/A
Dashboards
N/A
N/A
Standard reports
N/A
N/A
Custom reports
N/A
N/A
Customization (2)
N/A
N/A
API for custom integration
N/A
N/A
Plug-ins
N/A
N/A
Security (2)
N/A
N/A
Role-based user permissions
N/A
N/A
Single sign-on capability
N/A
N/A
Grants Management (3)
N/A
N/A
Award Lifecycle Management
N/A
N/A
Spending Control
N/A
N/A
Indirect Cost Management
N/A
N/A
Project Financial Management (6)
N/A
N/A
Budgeting and Forecasting
N/A
N/A
Project Costing
N/A
N/A
Cost Capture
N/A
N/A
Capital Project Management
N/A
N/A
Customer Contract Compliance
N/A
N/A
Project Revenue Recognition
N/A
N/A
Project Execution Management (7)
N/A
N/A
Project Planning and Scheduling
N/A
N/A
Task Insight for Project Managers
N/A
N/A
Project Mobile Functionality
N/A
N/A
Project Candidate Search
N/A
N/A
Definable Resource Pools
N/A
N/A
Talent Profiles
N/A
N/A
Absence Management
N/A
N/A
Procurement (7)
N/A
N/A
Bids Analyzed and Compared
N/A
N/A
Catalog Shopping E-Commerce for Employees
N/A
N/A
Contract Authoring
N/A
N/A
Contract Repository
N/A
N/A
Requisitions-to-Purchase Orders Integrated
N/A
N/A
Supplier Management
N/A
N/A
Contract Renewal Automation
N/A
N/A
Risk Management (5)
N/A
N/A
Risk Repository
N/A
N/A
Control Management
N/A
N/A
Control Efficiency Assessments
N/A
N/A
Issue Detection
N/A
N/A
Remediation and Certification
N/A
N/A
Logistics (5)
N/A
N/A
Transportation Planning and Optimization
N/A
N/A
Transportation Execution Management
N/A
N/A
Trade and Customs Management
N/A
N/A
Fulfillment Management
N/A
N/A
Warehouse Workforce Management
N/A
N/A
Manufacturing (5)
N/A
N/A
Production Process Design
N/A
N/A
Production Management
N/A
N/A
Configuration Management
N/A
N/A
Work Execution
N/A
N/A
Manufacturing Costs
N/A
N/A
Supply Chain (3)
N/A
N/A
Forecasting
N/A
N/A
Inventory Planning
N/A
N/A
Performance Monitoring
N/A
N/A
Product Lifecycle Management (2)
N/A
N/A
Proposal Management
N/A
N/A
Product Master Data Management
N/A
N/A
  • Negative impact
I selected Odoo because it is all in the cloud online and it is very easy to conect from everywhere, but then it did nos suit what we wanted in other fields and the service was poor,so we deceided to cancel the contract, but never get our money back since november 2020.
Because we had a bad experience
Because we never received the support
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