Olark - Cheap and simple. Don't get fancy though....
February 02, 2018
Olark - Cheap and simple. Don't get fancy though....
Score 7 out of 10
Vetted Review
Verified User
Software Version
Gold
Overall Satisfaction with Olark
We use Olark to manage our chat channel for technical support. Overall Olark is a very solid, no-frills application. We are able to limit chats at any given time, as well as integrate with our WFM provider. They don't have higher level capabilities (Chatbots, predictive chatting) but it works as needed
Pros
- Reliable for the most part
- Limit the number of chats
- Integrate with outside platforms
Cons
- Chatbots
- Prediction of time to chat
- Reduced phone volume by 5% (Diverting to chat)
- High customer satisfaction
Comments
Please log in to join the conversation