Positive Experience with ON24
November 29, 2021
Positive Experience with ON24

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ON24
In our organization, we use ON24 for lots of prospecting and education to our clients. We show them how to use tools, improve their sales acumen and help them along the way in their sales journey. We use this heavily for marketing, promotional, and training/education purposes so people can learn more about the company and the products we offer. It allows us to save time by not hosting regional events from coast to coast and makes it more efficient in creating live presentations.
Pros
- Customer support is really good and helpful
- Analytics data from each show is track and insights can be used
- Easy of use in creating presentations
Cons
- Innovation seems to be quite slow and there are lots of features that I want but are not available
- Every add on requires more and more money
- the userability and amount of clicks to set up a show is quite tedious
- Increased customer engagement
- Produced new leads
- Helps our sales team educate viewers
- Integrate with CRM/marketing automation software
- Conduct lead scoring
- Track registration and attendance
- Enable sales follow-up
- Optimize campaign nurture programs
- Identify and track top-engaged accounts
ON24 has been really helpful during the pandemic. We can reach such a large audience all at once now which is great. There have been a lot of customers who we would not reach normally, who are joining our ON24 shows and that is awesome. Since so many people are watching online, ON24 has been helpful in keeping our audience engaged with the large [number] of engagement tools to use. Creating presentations and recordings is easy and events we create are seamless and easy to process.
ON24 blows teams out of the water. Teams are very one-dimensional in the things you can do. ON24 really allows for viewers to have an experience. Although there are a lot of things like breakout rooms that are an additional cost, a lot of the features that come with the base version are really good. ON24 also comes with great analytics that are much better than teams and there is lots of support from ON24. 24 hours a day, 5 days a week which is very helpful.
Do you think ON24 delivers good value for the price?
Yes
Are you happy with ON24's feature set?
Yes
Did ON24 live up to sales and marketing promises?
Yes
Did implementation of ON24 go as expected?
Yes
Would you buy ON24 again?
Yes
ON24 Feature Ratings
ON24 and Communications During a Pandemic
- Customer training
ON24 Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | Need to explain problems multiple times |
No we did not purchase premium support. The support we get so far is really good with the basic package. The response from the chat line is immediate, our customer service reps are really good and supportive and the tickets we put into the IT specialists usually get dealt with within a few hours and at most a day so it is really good.
Yes - Yes it was. WE had to call the emergency support line because our show was about to go live and although it took around 20 minutes to reslove, the issue was resolved. Although I was not very happy with how long it took, it got resolved in the end. It kind of ruined the show, but there is live emergency support if needed
Our customer success and account manager always provides great support. They either answer our question in great detail with supporting documents or they will bring in specialists to help us with questions we have. It was great to work with them so far and the whole on24 team. They really help transition us to digital really well.
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