A review of OneCause | TrustRadius

Overall Satisfaction with OneCause

Use Cases and Deployment Scope

[We use OneCause in] my department, the Office of Philanthropy. We use it for mobile bidding, donations, and ticket sales for events.

Pros and Cons

Pros

Great help desk
Sponsor logo train
Packages
Reports

Cons

Hard to find things in help section
I wish some pages were more customizable
Shopping cart for check out so we could suggest buying a raffle ticket at same time
I want an easy way to add pictures; it is a pain to first upload them to Google and then link to that
I want a template for doing a sponsor page - the logo train is not enough

Return on Investment

I don't know what to compare it to. I have not used other systems.

Usability

5

Reasons stated previously.

Support Rating

8

People at the help line are excellent. [The] Help Center is not user-friendly.

Key Insights

Do you think OneCause delivers good value for the price?

Yes

Are you happy with OneCause's feature set?

Yes

Did OneCause live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OneCause go as expected?

Yes

Would you buy OneCause again?

Yes

Other Software Used

Mailchimp, Greenvelope, Luminate CRM and Analytics

Likelihood to Recommend

Good for capturing supporter info.

Comments

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Maggie Cavanaugh
(Vendor Representative) commented 4 years ago
We appreciate your thoughtful input and feedback. As we continuously make enhancements and changes to our products, we look to trusted feedback like yours. Glad to be partnered with you!