Customer Service (very) Strong, Accessibility Light
June 08, 2022
Customer Service (very) Strong, Accessibility Light

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with OneCause
Daniel's Music Foundation has used OneCause to run two Spring Galas for our organization. They have assisted in managing both ticket sales for the event, as well as the facilitation of individual donations from our supporters. Unlike many auction sites used by non-profits, OneCause provided the additional service of live-event support and provided both front-of-house software, as well as staff to help us out on the day of the event.
- Fantastic online and phone customer service--I was consistently able to receive assistance from an actual human within minutes, without needing to wade through a series of automated menus.
- Dedicated support on the day of our event. The OneCause staff members who joined us during the gala were enthusiastic and dedicated, and significantly reduced my team's stress.
- Front-of-house software for guest registration was very user-friendly, and even people who had never used it before we're able to pick it up within minutes.
- As an organization that serves people with disabilities, there was an unfortunate lack of options for accessibility accommodation, and our members with vision impairments were unable to purchase tickets due to absent text-to-speech options in certain areas.
- Being able to take away or add the social media buttons in their "greeting center" would've been nice. For example, we wanted to take away Pinterest, and add Youtube. Not a big deal, but it could be a nice quality of life improvement.
- Although I generally have only positive things to say about the in-person support OneCause provided, we did have a specific approach to engaging the guests that we wanted to be implemented at the registration desk, which one of their staff needed to be reminded a couple of times to implement.
- While the majority of our fundraising occurred independent of our gala, the ease with which OneCause allowed us to register guests and provide donors with any information they needed will likely engender future support.
Honestly, because OneCause is the only one of these three that I used to run an event, I do not feel qualified to answer this question.
Do you think OneCause delivers good value for the price?
Not sure
Are you happy with OneCause's feature set?
Yes
Did OneCause live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of OneCause go as expected?
Yes
Would you buy OneCause again?
Yes