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OneCause is the OneSolution for You
August 25, 2022

OneCause is the OneSolution for You

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneCause

We have used OneCause for a couple of our events, we love the Text to Donate feature. The online auction and ticketing software is very easy to use. We had our volunteers up and running in a matter of minutes after a quick training. The OneCause phone support is out of this world. I have had to call on several occasions to ask questions and every person has been very friendly and knowledgable. It is amazing to speak directly to someone who can quickly address an issue you are having. Our paid night of event support knew that we had a major storm rolling just as our golf carts were rolling out to their first holes which then thru our entire outdoor event off. She quickly took over on the backside sending emails/texts that we were starting late due to the weather, while I helped the team of volunteers move everything we had just gotten set up outside and moved it inside. It could have been a disaster, but she knew I was busy tackling other issues so she went into our event to help. It was great to not have to worry about everything.
  • Support Staff
  • Ease of Set-Up/Creation
  • App for self check in
  • Reports - I almost think there are too many!
  • An Event Delete Option - We created an event that we didn't have and I can't seem to remove it
  • Ability to upload more photos verus saving them to a google drive and using the link
  • Can't think of anything right now, but I am sure there are a couple of other things on my wish list
  • When we started with a simple Text to Donate campaign we saw huge number of new donors. Now we put our Text to Donate on almost all our collateral
  • The Live Auction Section is great. For 2 events now we have had to on the spot duplicate a Live Auction Item and it was smooth as butter.
I honestly think it is very user-friendly, but would love the ability to post more photos directly versus link.
The support is unprecedented. I have never seen such knowledgeable support staff, no matter what question I asked, they knew the answer. The one time they didn't they reached out to other support staff and called me back about 15 minutes later with the solution. I am not the most tech-savvy of the bunch, so I have used them frequently more out of fear I might break the system, but rest assured, I haven't and you will not either.
We had used GiveSmart in the past and had issues with connectivity during our event, when our contract was up we decided to investigate other platforms, we looked at more than just those 3, but can't recall the others.

Givebutter - I absolutely LOVE Givebutter, so simple to use, but it does not offer an auction component and we didn't want to have 2 different systems to use.

Classy - this platform seemed nice but extremely pricy and we still had to do "add-ons". We could not afford it.

We went with OneCause in the end because of the simplicity, and training provided and wanted to give the product a try over sticking with GiveSmart. We are so happy to have made the switch.

Do you think OneCause delivers good value for the price?

Yes

Are you happy with OneCause's feature set?

Yes

Did OneCause live up to sales and marketing promises?

Yes

Did implementation of OneCause go as expected?

Yes

Would you buy OneCause again?

Yes

I really have nothing bad to say about OneCause they have been great to work with for the past 2 years, obviously being a non-profit, we always think everything costs too much, so many if it was less expensive, but the support staff is worth every penny. Keep up the amazing work and wonderful platform.