Abysmal design and frequent bugs with no Improvement in sight—stay away!
December 20, 2019

Abysmal design and frequent bugs with no Improvement in sight—stay away!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneDrive

OneDrive is currently (hopefully not permanently) my agency's document storage solution, used across the entire entity to collaborate and share files. My department (Research & Evaluation) has a large number of digital files that need storage, from workflow resources to form templates, feedback survey results, training documents, departmental position descriptions, and more.

Pros

  • There is no regard in which OneDrive is superior to competitors on the market, other than being part of the Microsoft Office environment. Even this is negligible, however, as these apps often struggle to play nice (even with each other).

Cons

  • First and foremost, the browser versions of this and all Microsoft software MUST be improved and caught up to speed with the desktop versions. which have greatly expanded functionality. It's 2019, there's no reason for this disparity to persist any longer.
  • Sign-In is a major pain area for all of the software in the Microsoft Suite. It's impossible to navigate using browser back- and forward-buttons without being forced to sign in again, and navigating to the homepage for OneDrive takes you to a sales page instead of a sign-in (to get to your OneDrive Business sign-on page you are best served to navigate using a 3-click path from another tab already signed into OneDrive).
  • It's impossible to quantify, but as somebody who works in an IT-adjacent role the amount of time spent trying to figure out OneDrive and SharePoint has a real cost to the agency in productivity
  • Many functions that require going through OneDrive or SharePoint are simply ignored by staff, who become resistant to steps in processes requiring this software after manifold bad experiences with them.
Extremely poorly. There is no reason to use OneDrive unless you're being forced to by your employer. Otherwise, use Box or similar software for files requiring a high degree of security and Google Drive for anything else. Maybe if everyone stops using OneDrive and SharePoint Microsoft will actually have to invest in improving them.

Do you think OneDrive delivers good value for the price?

No

Are you happy with OneDrive's feature set?

No

Did OneDrive live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OneDrive go as expected?

I wasn't involved with the implementation phase

Would you buy OneDrive again?

No

The only time you should ever find yourself using OneDrive is when your employer has mandated that the entire office will be using Microsoft, and there is no change possible. Literally in any other use case, you should be using Google Drive instead, or if you have highly sensitive materials requiring a high level of security a subscription-based service instead of either.

OneDrive Feature Ratings

File Sharing & Management
4.8
Versioning
6
Video files
Not Rated
Audio files
Not Rated
Document collaboration
7
Access control
4
File search
1
Device sync
6
Cloud Storage Security & Administration
6.0
User and role management
7
File organization
3
Device management
8
Cloud Storage Platform
1.0
Performance
1
Reliability
1

OneDrive Support

Glaring issues have persisted, unaddressed since I started using the software. User support forums are choked with people asking how to perform basic functions and answers that boil down to "you sorta just can't do that, sorry." Stay away!

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