OnPay has been a great resource
January 21, 2022

OnPay has been a great resource

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPay

I use OnPay for our bimonthly payroll service for our small company of three employees. I transitioned to OnPay because the previous web payroll service was not easily contactable and not knowledgeable if I had questions or changes regarding taxes and contributions. The transition to OnPay was incredibly easy, and to be honest , because the price was competitive, I didn't expect a high level of customer service. I have been incredibly happy with the high level of customer service I receive. The expertise of the reps also comforts me because I have been able to successfully make all of the changes that the CPA firm is requesting, just by asking and following the very specific instructions they provide. Very satisfied.
  • Customer Service
  • Quick problem solving
  • Competitive pricing
  • Good website
  • Would like an accountant login
  • Shorter payroll processing times
  • Ease of navigating on the website
  • Competitive pricing
  • Great customer service
  • Saved money on payroll services
  • Gives a more professional appearance
  • Direct deposit easier and more affordable option

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I use OnPay for our bimonthly payroll service for our small company of three employees and I think it works perfectly for that. I think small businesses would be particularly attracted to the ease of using OnPay and the pricing and level of service it provides. Very satisfied.

OnPay Feature Ratings

Pay calculation
Benefit plan administration
Direct deposit files
Salary revision and increment management
Reimbursement management
Not Rated