Payroll supported by real people!
January 28, 2022

Payroll supported by real people!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPay

We use OnPay for our payroll solution. We have used a few different companies, and OnPay has been the best! They are easy to reach for support questions, and when there are issues, they reach out to let us know so they can be addressed (such as log-in issues). They file all the payroll tax returns for us and take care of the year-end reporting. They were very hands-on with our switch and made it happen with a very short turnaround.
Additionally, they brought over our payroll amounts from earlier in the year, so we only had to issue one set of W-2s, not one from each system, as other payroll solutions have made us do. We have also used OnPay for the paid time off calculation and reporting. They have been accurate in calculating (a problem we had with other payroll companies). The employee portal makes it easy to request time off, or check balances. We have also begun using some other options to store employee or company documents in OnPay. This is still a work in progress for us in determining what should be posted there, but it makes it easy to find and makes sure everyone has access to it.
  • Payroll is done timely
  • Communication is great
  • System is intuitive
  • Lots of help options with questions
  • Easy to reach a live person for help
  • The security roles need some work to limit access
  • Accurate payroll
  • Direct deposits on pay day
  • Customer support
  • Accurate payroll calculation
  • Accurate PTO calculation
  • Significantly less system costs
The support with OnPay is on a different level. So far, OnPay has delivered all payrolls without any problems. They are easy to use, and the user interface is the best I have seen. There is a lot of customization allowed in OnPay that is not permitted in other applications.

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OnPay is great for smaller companies. The level of support is incredible compared to some of the more extensive payroll services. The administration website is intuitive, and there are a lot of help articles if you still are not sure how to do something. It is easy to reach a live person either by phone, chat, or e-mail. The employee portal is easy to use and looks great.

OnPay Feature Ratings

Pay calculation
Direct deposit files
Salary revision and increment management