Small Phone Solution that works
November 30, 2020

Small Phone Solution that works

Tom Von Braunsberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ooma Office

As a cleaning service provider we primarily use the phone for communication with our customers. The Ooma phone system has provided us with much more flexibility and capabilities then we ever expected. We now have the ability to take the phones with us wherever we want. In Florida this is an excellent feature for disaster planning during hurricane season. Also, the ability to take calls remotely has increase our ability to talk with our customer at first attempt. Many of our staff work remotely which made it difficult to be able to communicate with the customers promptly. Ooma has solved this issue with their mobile application. The web application allows to update settings when ever and where ever we are so changes can be made quickly. Ooma provides the best value with the most practical features a service business needs.
  • Remote system administration.
  • Ease of use.
  • Flexibility.
  • Value.
  • Include voice mail to text message with primary plan.
  • Faxing landscape doc is problematic.
  • Improved reliability of service.
  • Lower cost of communication service by 50%.
  • Less time on training and administration.
  • Increase customer accessibility.
The Ooma product offer significantly more features a small business at a much lower price. The customer service is excellent. We are treated the same as if we were their largest customer. The larger communication companies don’t seem to be too interest in the small business market and ever recommend going else where for service.
Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
Support has be above expectations with every interaction. Calls are handled promptly and escalated quickly when additional expertise is required.

Do you think Ooma Office delivers good value for the price?

Yes

Are you happy with Ooma Office's feature set?

Yes

Did Ooma Office live up to sales and marketing promises?

Yes

Did implementation of Ooma Office go as expected?

Yes

Would you buy Ooma Office again?

Yes

The service is great for the small business owner who was the flexibility of being remote or in office. The system has a very low learning curve which support fast setup and low training needs. The low monthly cost is great for small business and the ability to add on as we grow is a key feature we required. I am not familiar with the corporate level solutions so I can only comment on small business solutions.

Ooma Office Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Audio conferencing
10
Mobile app for iOS
10
Mobile app for Android
10