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Takes the dread off of "What do you want to eat?"
September 13, 2023

Takes the dread off of "What do you want to eat?"

David Gonzalez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpenTable

Making reservations for business meals. Most times they're not planned so it helps to have an app where you can make a reservation for 30 minutes later without the hassle of having to step out and call the restaurant. It also helps select the restaurant because most people have used OpenTable personally and they can see the restaurants' information, pictures, reviews, etc.
  • Reservations are reliable.
  • Options are well organized and that speed decision making.
  • The ability to save restaurants I liked.
  • UI is clean, color scheme looks good.
  • Lots of information about the place is provided, including specific price range and safety precautions.
  • Having more places on it.
  • Better suggestions by location. I live in the border with US and even though I open the app on the mexican side, it suggests US restaurants.
  • Restaurant information.
  • Saving places.
  • Lots of pictures.
  • Google maps integration.
  • It's hard to calculate but it saves time and time is money.
  • Helps take into account the expense process because we know what kind of payment type we can use at each place.
  • Helps us select the correct place if we are going to talk shop or just team-build.

Do you think OpenTable delivers good value for the price?

Yes

Are you happy with OpenTable's feature set?

Yes

Did OpenTable live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OpenTable go as expected?

Yes

Would you buy OpenTable again?

Yes

It all comes down to budget and options. Most places that can be found in the app are in the upper price range, so if the company is paying for the meal we immediately look for something in OpenTable. If each one of us is paying for its meal, the selection process might be a bit longer and we might have to make the reservation via phone call or just show up and hope we get a table.