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### Reservation Management
Users generally find OpenTable's reservation management capabilities to be efficient and convenient based on the reviews provided. The platform's ease of use and real-time availability feature are highlighted as key strengths, allowing users to book tables effortlessly. While some users mention limitations such as not all restaurants being listed on the platform or occasional issues with same-night dinner reservations, overall, OpenTable's reservation management functionality seems to meet the needs of many users. The ability to make reservations quickly, earn rewards points, and streamline the booking process are commonly cited as positive aspects of OpenTable's reservation management system.

### Guest Management
OpenTable's guest management capabilities have garnered positive feedback from users, with many highlighting the ease of tracking guest information and preferences. The platform's ability to streamline the reservation process and provide valuable insights into guest habits has been commended. While some users have encountered minor issues with reservations not displaying promptly, overall, OpenTable's guest management features are seen as a valuable asset for enhancing operational efficiency and delivering personalized service to patrons.

### Dining Experience
Users generally appreciate OpenTable's dining experience capabilities, citing the ease of finding and reserving tables, reading reviews for informed decisions, and earning rewards for dining. The platform is commended for streamlining the reservation process and providing valuable information about restaurants, enhancing the overall dining experience. Additionally, users find the ability to make special requests and collect rewards points for reservations to be valuable features that contribute to a more enjoyable dining experience.

### Event and Party Planning
Opinions vary on OpenTable's event and party planning features. Some users appreciate the convenience of sending invites and creating calendar events, while others have experienced discrepancies in wait times leading to slight inconveniences for guests. Despite these mixed reviews, OpenTable's event and party planning functionality seems to offer a range of options for users to organize and manage their gatherings effectively.

### Special Features and Offers
Users appreciate OpenTable's special features for noting special occasions like birthdays and anniversaries, making the dining experience more personalized. The ability to make last-minute reservations and specify preferences such as outdoor seating adds convenience and flexibility. While some users have reported occasional integration issues affecting blocked dates for special events, overall, OpenTable's special features and offers functionality seem to enhance the booking process for many users.

### Rewards and Points System
Users appreciate the straightforward nature of OpenTable's rewards and points system, finding it easy to accumulate points for future reservations. However, some users express concerns about the limited availability of certain rewards and the potential expiration of earned points. Despite these drawbacks, many users find value in the rewards program, enhancing their dining experiences through discounts and credits.

### Customer Reviews and Ratings
User sentiment regarding OpenTable's customer reviews and ratings capabilities appears to be generally positive, with many users finding the platform's review system helpful in making informed decisions about dining choices. Some users appreciate the ease of accessing and reading reviews from other diners, which aids in gauging the quality of restaurants and their offerings. However, there are also mentions of a slight decline in the platform's ability to attract new patrons through its review system, with comparisons made to other platforms like Yelp. Despite this, OpenTable's integration with social networks and its focus on managing reviews and evaluations seem to be valued by users in the restaurant industry.

### Marketing and Promotions
Users consistently highlight OpenTable's marketing and promotions functionalities as a key strength of the platform. They appreciate the diverse range of marketing tools available, such as integration with social networks for local marketing efforts and the ability to manage reviews and evaluations effectively. The software's marketing features are seen as beneficial for restaurants, bars, and hotels, allowing for targeted promotional activities and customer engagement. Additionally, users find OpenTable's marketing capabilities to be user-friendly and well-suited for establishments of varying sizes, making it a valuable asset for businesses looking to enhance their promotional strategies.

### Mobile and Web Applications
User sentiment regarding OpenTable's mobile and web applications abilities is predominantly positive, with many users praising the app's user-friendly interface and the convenience it offers in making reservations. The ease of navigation on both the mobile app and website has been highlighted as a key strength, allowing users to quickly and efficiently secure their dining plans. While some users have mentioned minor inconveniences such as occasional re-login requirements or limited restaurant availability in certain areas, overall, the consensus leans towards a favorable view of OpenTable's mobile and web applications.

### User Interface and Usability
Users consistently praise OpenTable for its user-friendly interface and ease of navigation. They appreciate the simplicity of the booking process, the visually appealing design, and the convenience of being able to make reservations effortlessly. The positive feedback highlights the intuitive nature of the platform, making it easy for both guests and administrators to use. Additionally, users value the responsiveness of the app across different devices and locations, emphasizing its reliability and accessibility.

Users have made several recommendations for OpenTable based on their experiences. Many users recommend using OpenTable to make restaurant reservations without the need for a phone call. They have found it to be a convenient and efficient way to book tables. OpenTable is highly recommended by users for its quick and easy booking process. Users find it painless to search for and reserve restaurants, making it a preferred choice for their dining needs. OpenTable receives positive reviews from users for its reliability in reserving tables at various restaurants. Users consider it a trustworthy tool that consistently delivers on its promise of securing reservations. In addition to these three common recommendations, users also suggest other features such as using the OpenTable Connect platform for the restaurant industry, improving customer service availability during peak hours, and encouraging staff members to utilize OpenTable to save time and money. Users also appreciate the ability to accrue points for free certificates through the program and recommend downloading the OpenTable mobile app for both personal and business use. Overall, these recommendations highlight the ease of use, reliability, and convenience that OpenTable offers to its users.

OpenTable is an online reservation system and reputation management technology for restaurants, bars, hotels, as well as takeout and delivery services, providing "Near Me" location services for customers to bolster reservations and online orders for businesses, a ratings and reviews aggregation and response management tool, and benchmark analysis.

Basic

Core

PLUS

LocalClarity

Small Business

Specialist

Agency

Whitespark Local Citation Finder

OpenTable

Local marketing refers to marketing activities by small brick and mortar businesses like stores, restaurants and outlets, and individual franchise businesses.

Local marketing providers handle marketing activities like email marketing campaigns, social marketing and review curation on behalf of these small businesses to build reputation, buzz and increase foot traffic to these businesses.

Local Marketing

Likelihood to Recommend

Dining areas: Put your best seats forward

Your restaurant has personality—now let it shine! From boisterous bar seating to prime patio spots or cozy backrooms, help guests find their just-right spot when you offer your dining areas on OpenTable.

Interested in getting this feature for your restaurant? Learn more here:
https://restaurant.opentable.com/products/table-management/

SAP Concur

NetSuite ERP

OneNote

Microsoft Visual Studio

Microsoft Visual Studio Code

Postman

Software Engineer

OpenTable 2023-09-11 11:32:12

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Local Marketing Software

Making reservations for business meals. Most times they're not planned so it helps to have an app where you can make a reservation for 30 minutes later without the hassle of having to step out and call the restaurant. It also helps select the restaurant because most people have used OpenTable personally and they can see the restaurants' information, pictures, reviews, etc.

Reservations are reliable.
Options are well organized and that speed decision making.
The ability to save restaurants I liked.
UI is clean, color scheme looks good.
Lots of information about the place is provided, including specific price range and safety precautions.

Having more places on it.
Better suggestions by location. I live in the border with US and even though I open the app on the mexican side, it suggests US restaurants.

Restaurant information.
Saving places.
Lots of pictures.
Google maps integration.

It's hard to calculate but it saves time and time is money.
Helps take into account the expense process because we know what kind of payment type we can use at each place.
Helps us select the correct place if we are going to talk shop or just team-build.

NetSuite ERP, SAP Concur, OneNote, Postman, Microsoft Visual Studio Code

OpenTable

Overview

What is OpenTable?