Incredible customer support from a simple yet powerful tool
July 30, 2015

Incredible customer support from a simple yet powerful tool

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Optimizely

We have been using Optimizely in the Digital Marketing Department but are serving the whole company. With this tool we test the hypothesis made by product managers to see if they can improve our overall sales. On the other side we are using it as a CMS to fix different types of issues on our webpage as it is really easy and controllable.
  • A/B testing configuration ease & deployment
  • A/B testing results
  • Content managment system through Javascript
  • Personalizating different audiences
  • Mobile App for account management
  • Mobile Web responsive
  • Results Exporting
  • Quick yearly ROI (less than 2 weeks)
  • Increase in conversion
  • Increase in product sales
  • Website QA improvement
We evaluated Google, as well as Visual Website Optimizer but Optimizely ranked better in terms of support, scalability and ease. We are really happy with the decision.
  1. Scenarios recommended when internal decisions are based on "beliefs" with many sides and point of views
  2. Recommended when implementation timing gets too long for minor changes
  3. Recommended for segmenting audiences and personalizing experiences
  4. Recommended from short businesses to big ones
  5. Support is one of the best things Optimizely has