Show Me - Don't Tell Me. Ask for a Working Demo!
August 31, 2021

Show Me - Don't Tell Me. Ask for a Working Demo!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

The console is being used to consume our PIM data and display it on 2 different websites (multichannel). The first site is B2B and has been live for almost 2 years, the other is B2C and will launch in the next couple of months. Optimizely Commerce Connect also pulls in pricing and other elements from the ERP to display on the website and aid in the order-taking process.

Pros

  • The uptime appears reliable.
  • It provides an easy plug-in for AD 360-spin images.
  • The UI is intuitive.

Cons

  • Media library search in the console is impossible as it times out.
  • Error report email needs to give detailed information as to what the exact error is upon job failure.
  • Better handling of large amounts of data coming in from the PIM. 50k XML files a night is not usual, but it does happen on occasion. It just happens when you have 400k SKUs. Data clean-up is ongoing.
  • Out-of-the-box solutions for cross-selling, replacement parts, clearance, overstock, was/now sale pricing should be considered as a site is brought online instead of treated as an 'enhancement'.
  • The ability to consume category, attribute name, and sort order info provided from the PIM should also be an out-of-the-box function and not a 'future enhancement'.
  • The settings have to be the same for products on both channels, which is not ideal!
  • Positive: We have a usable website - better than what we had before and we are seeing a constant increase in adoption.
  • Positive: Counter associates are using the website to help customers.
  • Negative: Too much time being spent QCing previous work.
The previously mentioned issues remain difficult to resolve paired with the necessity for a 3rd party or in-house developer that is required to have Optimizely certification, in each specific offering of Optimizely's limits our ability to explore viable solutions.
Stibo STEP MDM was a powerhouse. It seems we could do anything we could dream up, but we also had an in-house IT dev team to support it. The cost was the reason we went with Optimizely Commerce Connect. We did not explore HubSpot for this project.

Do you think Optimizely Commerce Connect delivers good value for the price?

Not sure

Are you happy with Optimizely Commerce Connect's feature set?

No

Did Optimizely Commerce Connect live up to sales and marketing promises?

No

Did implementation of Optimizely Commerce Connect go as expected?

No

Would you buy Optimizely Commerce Connect again?

No

Our experience may be unique because we opted for an Optimizely team to implement our website/console set-up and connection to our PIM and ERP. The experience may have been different with a 3rd party or it may not have. That said, we have been live with our primary website for almost 2 years and I still do not consider it was ever "done". We have been going back and forth on functionality issues and bugs since launch. I have low confidence that changes made the previous day will 100% be online the next - so my team rechecks the work they did the previous day to ensure everything is online. The addition of a second channel and enhancement requests have compounded the issues. I feel this product would work fine with singular or less complex market SKU offerings.

Optimizely Commerce Connect Feature Ratings

3.4
Product catalog & listings
2
Product management
2
Bulk product upload
5
Branding
5
Mobile storefront
3
Product variations
3
Website integration
4
Visual customization
3
CMS
Not Rated
4.5
Abandoned cart recovery
5
Checkout user experience
4
Not Rated
eCommerce security
Not Rated
3.7
Promotions & discounts
3
Personalized recommendations
2
SEO
6
2.3
Multi-site management
1
Order processing
Not Rated
Inventory management
Not Rated
Shipping
5
Custom functionality
1

Comments

  • Emma Davis | TrustRadius Reviewer
    Emma Davis
    (Vendor Representative) commented 3 years ago
    Hey There, Thanks so much for taking the time to leave us a detailed review. We're very sorry to hear about your experience with our platform. We would like nothing more than to help you get the most out of our products and would appreciate it if you could reach out to your Customer Success Manager so we can work together to find the solutions that work best for you. You can also reach us at reviews@optimizely.com and we'll connect you to the right people.

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