Great for larger organizations with good budget/revenue.

Content management and design. Governance and access control. Reports and data presentation for public and private consumption. Document management for case files, API ecosystem for updating data, live data from multiple sources, and releasing content on a schedule from the CMS programmatically. The CMS allows us to open up content creation to those who really know what they need, while the ability to update templates independently makes a much more effective user experience.

Nine months with a vendor. The vendor wrote a toolkit and then expected us to update it through their channels and request their support to make changes. Caused a big headache for our org. After they were gone, we had trouble making additional extensions based on the complexity of the solution. It is very expensive to build, maintain, and upgrade.